Duty Manager, Customer Operations

Piedmont Airlines; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Duty Manager, Customer Operations in Charlotte to oversee the daily below-the-wing operations across baggage, cargo, cabin maintenance and ground handling. You will lead a multi-level team and ensure adherence to company policies while maintaining service excellence for customers and airline partners.

The role requires airline management experience, strong leadership, and the ability to manage diverse shifts in a hub-like environment.

Qualifications

• Previous airline management experience and knowledge of AOA environment.
• Proven success as a Team Leader with manpower/equipment preplanning skills.
• Ability to work independently and meet deadlines.
• Ability to collaborate with all management levels and staff.
• Ability to defuse conflicts among team members.
• Flexible schedule required.

Responsibilities

• Oversee daily operations of below-the-wing functions across units.
• Coach and develop team members; manage performance.
• Enforce company policies and handle non-compliance.
• Manage department activities per policies and procedures.
• Lead unit managers, supervisors, and agents.
• Prepare daily/weekly/monthly operation reports.

Education

Bachelor’s degree in aviation, business, or related field

Tools

QIK

Sabre

Microsoft Office

Job description

Duty Manager, Customer Operations# Careers## Duty Manager, Customer OperationsApply: Charlotte, NC: Full time: Posted Today: End Date: November 17, 2026 (13 days left to apply): R1014523*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of below-the-wing functions for all units. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicle and equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations. **Essential Duties:*** Keep company goals and customer expectations in mind when overseeing daily operations* Coach and provide career development to the team* Correct non-compliant behavior and impose disciplinary action as required* Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines* Manage the operational activities of the department in accordance with established policies and procedures* Manage a team with varied duties to include unit managers, supervisors, and agents* Administrative duties to include daily/weekly/monthly reports**Job Qualifications and Competencies:*** Previous airline management experience and working knowledge of AOA environment* Proven success as a Team Leader with ability to preplan manpower and equipment* Ability to work independently, set and meet own deadlines* Ability to work well with all levels of management and support staff* Able to defuse conflicts among team members* Familiarity with Microsoft Office Suite* Flexible schedule**Preferred Qualifications:*** Previous management experience in a hub environment* Extensive knowledge of QIK, Sabre* Bachelor’s degree in aviation, business, or another related field**Work Environment:*** Standard office environment, use of telephones, computers, and other office equipment* Airport ramp environment, subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, holidays and/or irregular shifts**Physical Requirements:*** Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs* Handle objects up to 70 pounds* Assist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.*Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.*Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.**Starting Rate:**$68,000.00/Annual Salary*Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.* *I**n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.*Job Application Deadline:November 17, 2026### Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.