Duty Manager

Waymark Hotels; St. George (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Australian Hotel in St George is seeking a Duty Manager to lead daily operations across bar, restaurant and accommodation, ensuring a flawless guest experience.

You will mentor staff, resolve guest inquiries, and drive efficient operations while maintaining high safety and licensing standards.

Qualifications

• Must hold RMLV to ensure licensing compliance.
• Must hold Approved Manager’s License for licensed operation.
• RSA certification required for responsible service of alcohol.
• RSG certification required for responsible gambling oversight.
• CLO certification important for handling inquiries in a licensed venue.

Responsibilities

• Lead with impact by overseeing daily operations across bar, restaurant, and accommodation.
• Inspire and develop staff to uphold service excellence and continuous improvement.
• Elevate guest experiences by resolving inquiries and ensuring memorable visits.
• Drive success by managing staffing, scheduling, inventory, and budgets.
• Champion safety and compliance with health, safety, and licensing regulations.

Skills

Leadership

Communication

Problem solving

Flexibility

Education

RMLV (Responsible Management of Licensed Venues)

Approved Manager’s License

RSA (Responsible Service of Alcohol)

RSG (Responsible Service of Gambling)

CLO (Customer Liaison Officer) Certification

Job description

About Us:

Located in the heart of St George, the Australian Hotel is a beloved destination for both locals and travellers. Known for its warm hospitality, inviting atmosphere, and strong community ties, we pride ourselves on delivering exceptional service and creating memorable experiences. At the Australian Hotel, we foster a culture of passion, innovation, and teamwork.

The Role:

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at the Australian Hotel.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At the Australian Hotel, we work hard, support one another, and take pride in our unique community.
• Regional Charm: Enjoy the perks of living and working in St George, a town known for its friendly locals, rich history, and welcoming atmosphere.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note:

If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For:

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.