Dutch Wonderland Inn PT Night Auditor

Story Land; Lancaster (Lancaster County); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Dutch Wonderland Inn in Lancaster, PA, is seeking a reliable part-time Night Auditor to manage overnight guest operations, answer calls, and ensure accurate nightly reporting. The role includes basic revenue reconciliation and upholding service standards to create memorable stays.

Qualified candidates should have strong communication skills, attention to detail, and experience with POS systems and MS Office. Flexible evenings, weekends, and holidays required.

Qualifications

• High school diploma or GED required or equivalent
• 1+ year front desk or night audit experience preferred
• Fluent English; additional languages a plus

Responsibilities

• Greet guests warmly and professionally.
• Operate the front desk and PMS to check-in/check-out guests.
• Process payments and balance end-of-day cash and reports.
• Respond to guest requests and concerns with poise.
• Maintain a clean, orderly front desk area and assist with admin tasks.

Skills

Customer service

Attention to detail

Multitasking

English fluency

Communication

Education

High school diploma or GED

Tools

POS system

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality-the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The service driven Night Auditor is responsible for checking guests in and out, handling overnight guest requests, answering phone calls, providing a memorable experience for all guests they interact with, and completing nightly shift reports.

We are currently looking for a: Dutch Wonderland Inn PT Night Auditor

Roles & Responsibilities

• Greet and interact with guests in a warm, friendly, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilise property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment
• Comply with all standard operating procedures
• Ensure all end of day tasks are successfully executed
• Listen attentively to guests, anticipate their needs, and promptly respond to concerns in a timely manner, to promote 100% guest satisfaction
• Demonstrate a working knowledge of all services and facilities of the property
• Complete daily audit, balances, posts and reports on front desk, guestrooms, food and beverage cash and credit operations
• Begin revenue reconciliation process by printing reports, completing daily spreadsheets, and emailing finance team
• Perform rolling of property management system (PMS) into a new calendar day
• Perform the duties of a Guest Experience Agent, promptly registering and assisting guests with their arrivals and departures
• Prepare a summary of cash, check, and credit card activities
• Perform wake-up calls, if requested by a guest
• Coordinate the delivery of guest amenities, as needed
• Prepare a reservation list for the next business day
• Keep the front desk area clean and neat by sanitising surfaces and office equipment
• Promptly escalat any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership

Education and Experience

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
• 1+ year of previous Night Auditor or front desk experience is preferred, but not required.

Language

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be willing to work overnight (third shift)
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Must possess a general understanding of accounting practices and ability to compile facts and figures
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions

• This role will be based in an indoor lodging setting, predominantly at the front desk
• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and may need to reprioritise activities
• Subject to constant repetitive motion

Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host's efforts to develop a fulfilling and rewarding career