Dutch-Speaking FinTech Support — Greece (Relocation)

Mercier Consultancy Group; United States; Remote; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

13th and 14th salaries

Job summary

Mercier Consultancy Group seeks a Dutch-speaking Paypal Customer Expert to support users in Greece within a fast-paced FinTech environment. The role includes handling wallet-related inquiries, security, and payments while complying with regulatory standards.

Ideal candidates communicate fluently in Dutch and English, bring customer service experience, and are ready for fully funded relocation and training opportunities in Greece.

Qualifications

• Native or fluent Dutch (spoken and written).
• Strong proficiency in English to navigate global FinTech internal tools and training materials.
• Prior experience in customer service or the financial industry is highly valued.
• Exceptional problem-solving skills and a high degree of digital literacy.

Responsibilities

• Provide high-quality support to Dutch-speaking users regarding their digital wallet and FinTech payment accounts.
• Efficiently resolve inquiries related to transaction disputes, account security, and fund management.
• Ensure strict compliance with global FinTech security protocols and financial regulations.
• Collaborate with internal departments to enhance the user experience for our global financial service platform.
• Maintain detailed documentation of customer interactions within our secure CRM systems.
• Stay updated on emerging trends in the FinTech industry to provide expert advice to users.
• Contribute to team targets by maintaining excellence in service quality and efficiency.

Skills

Dutch language

English proficiency

Customer service

Digital literacy

Problem solving

Tools

CRM systems

Job description

Mercier Consultancy Group seeks a Dutch-speaking Paypal Customer Expert to support users in Greece within a fast-paced FinTech environment. The role includes handling wallet-related inquiries, security, and payments while complying with regulatory standards.

Ideal candidates communicate fluently in Dutch and English, bring customer service experience, and are ready for fully funded relocation and training opportunities in Greece.