Dutch Speaking CS Role for Hospitality Dept. - Remote Work in Greece

Employers from Greece; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Competitive monthly Salary

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Mercier Consultancy is seeking a Dutch Reservations Agent to support Booking.com operations in Greece. You will handle bookings by phone, email, and chat, providing accurate information and responding to inquiries.

The role includes processing amendments, cancellations, and special requests, while maintaining records in Booking.com's system. You will join a multicultural team and receive a comprehensive relocation package and training.

Qualifications

• Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Willingness to relocate to Greece.
• Ability to adapt to a multicultural work environment.

Responsibilities

• Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests.
• Resolve customer inquiries and issues promptly to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Skills

Dutch language

Customer service experience

Communication skills

Relocation willingness

Multicultural teamwork

Tools

Booking.com system

Job description

at Mercier Consultancy

Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

• Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

• Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to life in Greece.
• Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...