Dunkin Team Leader

GPM Investments; Hampton (TN); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Career Advancement

401(k) with 6% Match

Job summary

GPM Investments, a leading brand of Dunkin' Donuts, is looking for a motivated Shift Leader to join their team in Hampton, Tennessee. This role involves leading a team in delivering exceptional guest service and maintaining operational standards. Ideal candidates should possess strong leadership qualities and have experience in fast-paced environments.

As a Shift Leader, you will inspire and motivate your crew, ensuring each guest leaves satisfied. This full-time position offers competitive pay and opportunities for advancement within the organization.

Qualifications

• Must be at least 18 years of age and fluent in English.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Responsibilities

• Inspire and coach crew members while ensuring operational excellence.
• Deliver top-tier guest service and maintain operational standards.
• Enhance skills with training programs including ServSafe certification.
• Guide crew members and communicate responsibilities clearly.
• Ensure quality, service, and cleanliness standards are met.

Skills

Strong communication skills

Effective math skills

Leadership

Education

Restaurant, retail, or supervisory experience

Job description

Job Details

• Requisition ID: 2026-269037
• Brand: Dunkin' Donuts
• Position Type: Full-Time
• Location: 4953 Highway 19-E

Overview

Join Our Team as a Shift Leader at Dunkin'! Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that's both challenging and rewarding.

Benefits

• Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
• Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
• Career Advancement: Explore opportunities for growth within our organization.
• 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.
• Pay Rate: $12/Hr.

Responsibilities

• Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
• Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
• Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
• Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
• Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
• Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
• Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
• Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
• Performance Accountability: Set clear goals and hold team members accountable during your shift.
• Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
• Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
• Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
• Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.

• Other duties as assigned

Qualifications

• Strong communicators with effective math and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years of age and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Equal Opportunity Employer

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

GPM Investments, LLC maintains a drug-free workplace