Dunkin Team Leader

Dunkin' Donuts; Hampton (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Career advancement

401(k) with match

Job summary

Dunkin' Donuts is seeking a Shift Leader to guide crew members in a fast-paced, guest-focused environment. You will motivate teams, deliver exceptional service, and uphold store standards under the supervision of the Restaurant Manager.

Ideal candidates are strong communicators, energetic leaders, and reliable team players with willingness to pass background checks and drug tests. This franchisee-operated location offers opportunities for growth and development.

Qualifications

• Strong communication skills across team and guests.
• Basic math skills for cash handling and transactions.
• Clear written communication and documentation ability.
• Energetic leadership to inspire teams and improve service.
• Willingness to undergo background check and drug testing.
• Flexibility to work varied shifts as required.

Responsibilities

• Lead and coach crew members to drive guest satisfaction.
• Deliver top-tier guest service and set team standards.
• Drive operational standards and efficiency on shift.
• Coordinate team activities and maintain a positive work environment.
• Participate in training, including ServSafe certification.
• Manage shift responsibilities, provide feedback, and recognize achievements.
• Optimize team deployment to meet guest needs and control costs.

Skills

Strong communicators

Math

Writing

Energetic leaders

English fluency

Background check & drug test

Job description

Overview

Join Our Team as a Shift Leader at Dunkin'!

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that's both challenging and rewarding.

Why Join Us

• Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
• Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
• Career Advancement: Explore opportunities for growth within our organization - we value internal promotion and career development.
• 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.

Responsibilities

• Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
• Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
• Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
• Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
• Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
• Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
• Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
• Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
• Performance Accountability: Set clear goals and hold team members accountable during your shift.
• Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
• Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
• Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
• Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.
• Other duties as assigned

Qualifications

• Strong communicators with effective math and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years of age and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Equity and Compliance

Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf

GPM Investments, LLC maintains a drug-free workplace

Take the lead in a role where your efforts are recognized and truly matter.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.