Lead Shift Leader

Baskin-Robbins; North Versailles (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts franchisee in the Pittsburgh area is hiring Lead Shift Leaders to support General Managers in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and crew while upholding brand standards and driving profitable sales.

The role emphasizes teamwork, coaching, and accountable leadership in a fast-paced environment with a friendly, customer-focused culture.

Qualifications

• Clear verbal and written English communication.
• Restaurant/retail or supervisory experience.
• Guest focus: anticipate and exceed guest needs.
• Proven results orientation with target delivery.
• Strong problem solving and judgement ability.
• Build effective teams and celebrate success.
• Resolve conflicts constructively using interpersonal skills.

Responsibilities

• Promote a positive team environment with coaching and feedback.
• Assist in recruitment, selection, and training of Crew and Leaders.
• Support cross training, deployment, and delegation of duties.
• Hold team members accountable for behavior and performance.
• Prioritize guest satisfaction and model exceptional service.
• Ensure brand standards and restaurant systems are followed.
• Drive sales through execution of standards and marketing initiatives.
• Control labor and food costs, and cash handling.
• Maintain safety and cleanliness for guests and team.
• Collaborate with the General Manager on action plans to hit goals.

Skills

Communication

Guest focus

Team leadership

Problem solving

Conflict management

Job description

Lead Shift Leaders support General Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales. They assist in the development of Shift Leaders and crew and fulfill accountabilities assigned by the General Manager.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Lead Shift Leader for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include:

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Able to clearly express oneself verbally and in writing (English)
• Restaurant, retail, or supervisory experience
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company contribution (full time employees)
• Colonial Accident, Short Term Disability & Life Insurance Available

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.