Dunkin Store Manager

Ontario Trillium Foundation; Henderson (NV); On-site; USD 52,000 - 74,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead a fast-paced team, ensuring guest experiences meet brand standards and expectations. You will train crew, oversee daily operations, and drive profitability while maintaining safety and quality. This role emphasizes people development, scheduling, and responsive guest service in a busy setting.

The ideal candidate will bring leadership experience in hospitality, strong English skills, and a hands-on approach to operations and guest satisfaction.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Provide strong leadership to crew to deliver guest experiences.
• Deliver training to restaurant crew members.
• Ensure brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement improvements.
• Communicate restaurant priorities, goals and results to crew.
• Support inventory, purchasing and shift scheduling.
• Coach team to improve profitability and guest satisfaction.

Skills

Leadership

Customer service

Communication

Training

Time management

Education

Leadership experience in retail/restaurant/hospitality

Fluent English (spoken & written)

Job description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to their crew to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant crew members
• Deliver training to restaurant crew members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to crew members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control food costs to help maximize profitability
• Completion of inventory count and purchasing on a weekly basis
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Conduct self-assessments and corresponding action plans
• Completion of quarterly bonus plans

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant crew members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space

Key Competencies

• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others