Dunkin' Shift Leader

Ontario Trillium Foundation; Billerica (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Career growth

Great work environment

5 days a week

Paid vacations

Holiday pay

Paid sick time

Health insurance

Job summary

Dunkin’ is hiring a Shift Leader to join our Massachusetts team. The role focuses on supervising a motivated crew, upholding brand standards, and delivering exceptional guest service.

You will lead by example, train staff, and ensure smooth daily operations in a fast-paced environment. We value friendly, team‑oriented individuals who can manage schedules, communicate clearly, and help grow a high‑performing team.

Qualifications

• Friendly and team‑oriented demeanor.
• Retail or guest service experience is a plus.

Responsibilities

• Maintain operation standards set by Dunkin’ Brands & Jaton Mgmt Co., LLC.
• Be people-focused and provide high-quality guest and workforce satisfaction.
• Hire, train, and retain a motivated, successful workforce.
• Supervise and communicate ideas and expectations clearly.
• Possess strong organizational skills.

Skills

Friendly

Team oriented

Customer service

Leadership

Job description

Dunkin' is hiring a Shift Leader immediately and would love to meet you!

We are looking for friendly and team-oriented people to join our Dunkin' team!

We offer flexible schedules, great benefits, and unique opportunities to start and grow your career.

Benefits & Perks:

• Flexible hours (morning, afternoon, night, and overnight)
• Career development & growth
• Great work environment
• Five-day work week
• Paid vacations*
• Holiday pay*
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance*

Job Description:

• Maintaining operation standards set by Dunkin’ Brands & Jaton Mgmt Co., LLC
• Be people-focused and provide high-quality guest and workforce satisfaction
• Hire, train, and retain a motivated, successful workforce
• Supervise and communicate ideas and expectations clearly
• Possess strong organizational skills

Previous experiences in retail and at brands like Shake Shack, Chipotle and Panera Bread are an asset!