Dunkin' Lead Shift Leader

Dunkin' | Walnut Donuts, LLC; Lynn (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Career growth

Great environment

Five-day week

Paid vacations

Holiday pay

Paid sick time

Health & dental insurance

Job summary

Dunkin' is seeking a Lead Shift Leader to join our team in Lynn, MA. You will help manage daily operations, ensure guest satisfaction, and support a friendly, fast-paced store environment.

You will supervise team members, delegate tasks, and uphold brand standards while delivering high-quality service to every guest throughout the shift. The ideal candidate is team-oriented, reliable, and able to communicate clearly under pressure.

Qualifications

• Friendly and team-oriented individuals.
• Strong customer service orientation and ability to work in a fast-paced environment.

Responsibilities

• Assist in daily store operations and ensure brand standards.
• Supervise and train team members, delegating tasks effectively.
• Maintain a positive guest experience and high quality service.
• Communicate clearly with staff and management to meet goals.

Skills

friendly

team oriented

Job description

Dunkin' is hiring a Lead Shift Leader immediately and would love to meet you!

We are looking for friendly and team-oriented people to join our Dunkin' team!

We offer flexible schedules, great benefits, and unique opportunities to start and grow your career.

Benefits & Perks:

• Flexible hours (morning, afternoon, night, and overnight)
• Career development & growth
• Great work environment
• Five-day work week
• Paid vacations*
• Holiday pay*
• Paid sick time
• Health (BCBS) & Dental (Delta) Insurance*

Job Description:

• Maintaining operation standards set by Dunkin’ Brands & Jaton Mgmt Co., LLC
• Be people-focused and provide high-quality guest and workforce satisfaction
• Hire, train, and retain a motivated, successful workforce
• Supervise and communicate ideas and expectations clearly
• Possess strong organizational skills

Previous experiences in retail and at brands like Shake Shack, Chipotle and Panera Bread are an asset!