Duchess Store Manager

Duchess; New Albany, Northern (OH, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Health, dental, vision insurance

Employer-Paid Life Insurance

401(k) with company match

Paid time off

Monthly bonuses

Job summary

Duchess is seeking a Store Manager in New Albany, OH to lead daily operations, staff development, and customer-centric service. You’ll manage staffing, inventory, and vendor relations while upholding safety and quality standards in a fast-paced retail setting.

We look for a hands-on leader with 2+ years in retail or food service management, strong coaching skills, and proficiency with POS systems and scheduling tools. Competitive benefits and growth opportunities are offered.

Qualifications

• Education: high school diploma or equivalent, college degree preferred.
• 2+ years of management experience in retail or food service.
• Strong leadership, communication, and coaching abilities.
• Operational know-how in inventory, scheduling, cash handling, and vendor relations.
• Problem-solving mindset; calm under pressure and solutions oriented.
• Tech comfortable with POS systems and scheduling tools.
• ServeSafe certification required or willingness to obtain.
• Values-driven with commitment to honest, respectful service.

Responsibilities

• Oversee all store operations including staffing, inventory, and financial performance.
• Hire, train, and develop a high-performing team that reflects our values.
• Foster a clean, safe, and welcoming environment for customers and employees.
• Build strong relationships with vendors, customers, and the local community.
• Monitor KPIs and implement strategies to drive growth.
• Lead by example with honesty, respect, and customer-first mindset.
• Ensure compliance with policies, safety standards, and food service regulations.

Skills

Team leadership

Customer service

POS systems

Scheduling tools

Cash handling

Vendor relations

Education

High school diploma or equivalent

College degree preferred

ServeSafe certification

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Whether you’re interested in working in our friendly retail shops or our Corporate division, we want you to join our crew!

Want to know more about our Family?

Family-owned in ohio

Our Teams are like Family, and we take pride in our family-run Ohio roots.

Schedule Flexibility

With various positions and shift options, we have a place for everyone’s needs on our team.

Grow with Us

Take your first steps with Duchess and watch as they grow into a career path! We are passionate about promoting within the company, helping our employees to develop their skills to pursue their goals.

Uniforms are just a small part of the perks we offer to our employees! Daily free drinks, product selections, and continuous opportunity are offered to all our Duchess Team Members!

Duchess Store Manager - Rt 62 New Albany

Lead with purpose. Build a legacy. Grow with a company that’s been serving communities for over 60 years.

At Duchess, our Store Managers are more than operational leaders—they’re mentors, motivators, and the heartbeat of our stores. For six decades, we’ve built lasting relationships with our customers and communities, and our Store Managers carry that tradition forward every day. If you’re ready to take ownership, inspire a team, and make a meaningful impact, we’d be proud to welcome you to ours.

What You’ll Do

Oversee all aspects of store operations, including staffing, inventory, and financial performance

Hire, train, and develop a high-performing team that reflects our values and commitment to service

Foster a clean, safe, and welcoming environment for customers and employees

Build strong relationships with vendors, customers, and the local community

Monitor key performance indicators and implement strategies to drive growth

Lead by example—modeling honesty, respect, and a customer-first mindset every shift

Ensure compliance with company policies, safety standards, and food service regulations

Other Qualifications include, but are not limited to walking, standing, squatting, lifting, carrying, and reaching. Ability to work in demanding circumstances including variable temperatures, indoors and outdoors.

What We’re Looking For

Education – High school diploma or equivalent required; college degree preferred

Experience – 2+ years of management experience in retail, food service, or customer-facing roles

Leadership – A natural coach who motivates teams, builds trust, and leads by example

Operational know-how – Skilled in inventory, scheduling, cash handling, and vendor relations

Problem-solving mindset – Quick on your feet, calm under pressure, and solution-oriented

Tech comfort – Familiar with POS systems, scheduling tools, and basic software (Word, Excel, Email)

ServeSafe certification – Required or willingness to obtain

Values-driven – Committed to honesty, respect, and creating a store that reflects our community-first mission

Why Join Us

Career growth – We promote from within and invest in your development

Great benefits – Health, dental, vision insurance and Employer-Paid Life Insurance

Financial security – Weekly pay, 401(k) with company match, and paid time off

Performance rewards – Monthly bonuses for hitting key goals

Community impact – Be part of a team that supports local neighborhoods and builds lasting relationships

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Englefield Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Englefield Retail complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Englefield Retail expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Englefield Retail’s employees to perform their job duties may result in discipline up to and including discharge.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.