Dual Slot Floor Person/Lead

Boyd Gaming; Dubuque (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation in Dubuque, IA is seeking a friendly Slot Floor Attendant to provide exceptional guest service on the casino floor. You will verify jackpot winnings, complete required paperwork, and help guests with questions.

You must be at least 21, knowledgeable about gaming regulations, able to stand or walk for extended periods, and able to communicate clearly via a handheld radio. A courteous, compliant attitude is essential.

Qualifications

• Provide exceptional guest service on the Slot floor.
• Verify and pay jackpot winnings and complete required paperwork.
• Must be at least 21 years old and compliant with gaming regulations.

Responsibilities

• Perform minor machine maintenance, such as lock/unlock doors, clear jams, replenish paper, and reset machines.
• Complete written department forms documenting cash transactions and jackpot payouts.
• Develop, apply and maintain a friendly rapport with customers and employees.
• Operate handheld radio and communicate clearly over it.
• Conduct slot floor activities to protect company property and funds; maintain safety and cleanliness.
• Maintain secure key controls at all times.
• Pay and verify jackpot winnings and complete required documentation.

Skills

Customer service

Communication skills

Attention to detail

Stand/Walk for long periods

Radio communication

Tools

Two-way radio usage

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.

• Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
• Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
• Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
• Operate hand-held radio and be able to hear and speak clearly over it.
• Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
• Maintain secure key controls at all times.
• Pay and/or verify jackpot winnings to customers and complete required written documentation.

• Must be at least 21 years of age.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.