Dual-Rate Supervisor Training Program

Rivers Casino; Des Plaines (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Tuition Reimbursement

Free Parking

Free Shuttle

Job summary

Rivers Casino Des Plaines is hosting on-the-spot interviews for its Dealer School Certification Program in Des Plaines, IL. The Dual Rate Supervisor track offers hands-on dealing and supervisory experience, with mentorship from seasoned managers in a fast-paced pit environment.

Successful candidates will progress toward a full-time Table Games Supervisor role, with premium pay for both dealing and supervisory duties and a structured training path. Join us to start a rewarding career in gaming.

Qualifications

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• 1-2 years supervisory experience preferred.
• Strong leadership and guest service focus.
• Ability to communicate effectively and work with a team.

Responsibilities

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School!

Are you ready to jump start a rewarding career in the exciting gaming industry?

Join our next Dealer School Certification Program
TUESDAY, OCTOBER 6, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

What is a Dual Rate Supervisor?

A Dual Rate Supervisor is a dynamic, fast-tracked role where you balance both dealing and supervising in the pit. This is your opportunity to gain hands‑on leadership experience, master advanced game protection, and directly prepare for a full‑time Table Games Supervisor position.

Why Choose Our Program?

• Accelerated Career Path: We provide structured training designed to rapidly transition you from Dealer to a Supervisory role.
• Dual Skill Set: Develop expertise in both dealing efficiency and strategic pit management.
• Premium Pay: Enjoy competitive pay for both your dealing and supervisory hours.
• Mentorship & Support: Learn directly from seasoned Table Games Managers and Operations leaders.
• Company Culture: Join a team that values integrity, exceptional guest service, and internal growth.

We're Looking for Candidates Who Are:

• Experienced, competent, and reliable Table Games Dealers (Blackjack, Craps, Roulette preferred).
• Demonstrate strong leadership potential, maturity, and decision-making skills.
• Committed to providing world-class customer service and ensuring game integrity.
• Driven, ambitious, and ready to take on increased responsibility.

Job Functions:

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance (Full-Time positions ONLY)
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.