Dual Rate Pit Supervisor

Eagle Mountain Casino; Porterville (CA); On-site; USD 21,000 - 37,000; Full time

Job summary

Eagle Mountain Casino in Porterville, CA is hiring a Dual Rate Pit Supervisor to oversee table games and ensure game integrity and guest satisfaction. This role involves dealing specific table games, supervising a shift as Floor Person, and enforcing policies with a focus on professional service.

Qualified candidates must be 21+, have a high school diploma, and at least 2 years of card operations exposure, plus strong leadership and communication skills and the ability to obtain a gaming license

Qualifications

• Minimum age 21.
• Promotes guest satisfaction and maintains a professional atmosphere.
• Excellent guest service skills required.

Responsibilities

• Deal cards at specified table games following policy and procedure.
• Notify Pit Supervisor of irregularities and guest disputes.
• Maintain game integrity and guest satisfaction as Floor Person.
• Train and evaluate junior team members fairly.
• Track and report guest-related information on appropriate forms.
• Ensure fills and credits are submitted and retrieved.

Skills

Guest service

Leadership

Communication

Interpersonal skills

Oral and written skills

Education

High School Diploma

Job description

Job Details

• Job Location: EAGLE MOUNTAIN CASINO - PORTERVILLE, CA 93257
• Position Type: Full Time
• Education Level: High School
• Salary Range: $15.50 - $27.06 Hourly
• Job Shift: Any
• Job Category: Casino
• TITLE: DUAL RATE PIT SUPERVISOR
• REVISED: August 1, 2022
• APPROVED: October 1, 2024

The Dual Rate Pit Supervisor is responsible for the accuracy and professional, proficient manner in dealing a specific table game according to the company's policies and procedures, and in compliance with Gaming Regulations. Supervises the operation of assigned table games to ensure game integrity and guest satisfaction while in the Supervisor role. Functions as a Floor Person.

DUTIES AND RESPONSIBILITIES

CARD DEALER

• Responsible for the protection and control of the game being dealt.
• Conducts the games in accordance with the company's policies and procedures, handling guest transactions and notifying Pit Supervisor of any irregularities.
• Advises Pit Supervisor of any guest disputes or arguments that may arise during the game.
• Informs Pit Supervisor of any relevant facts regarding specific guests and their action.
• Maintains a professional, friendly and courteous atmosphere providing the guest with a pleasant gaming experience, notifying supervisors of all of guest needs.

PIT SUPERVISOR

• Ensure policies and procedures are applied consistently, equitably and in accordance with all applicable laws and regulations.
• Enforce performance standards, policies and procedures relating to Table Games and ensuring compliance with the Gaming Regulations.
• Observe game, guests, and dealers to preserve integrity of the department.
• Promotes positive guest relations providing an enjoyable gaming experience by answering questions, resolving disputes, etc.
• Assists in training and evaluating of subordinate Team Members in a fair and equitable manner.
• Responsible for tracking and reporting guests on the appropriate forms.
• Is responsible for ensuring fills and credits are submitted and retrieved.
• Responsible for maintaining a consistent, regular attendance record.
• Ensure policies and procedures are applied consistently, equitably, and in accordance with all applicable laws and regulations.
• All other departmental duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Minimum age requirement is 21.
• High School Diploma or equivalent required.
• Minimum 2 years exposure to card operations.
• Excellent guest service skills a must.
• Excellent leadership, communication, interpersonal, oral and written skills.
• Must attend and be certified in all applicable training programs required.
• Must be able to pass all department test according to table games standards.
• Must be able to obtain and retain a gaming license with the Tule River Tribe Gaming Commission.

PHYSICAL AND ENVIRONMENTAL

• While performing the duties of this job, the Team Members is regularly required to stand for entire shift, talk, hear, walk, sit, and to reach with hands and arms, use hand to finger, handle, or feel objects, tools, and controls.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must be able to operate in mentally and physically stressful situations.
• Must be able to lift and carry up to 50 pounds.
• Must be able to work in a noisy, smoke filled, fast paced environment.
• Noise level is moderate to high on the casino floor.
• Exposed daily to flashing lights and ringing bells.
• Must be able to perform all essential duties of the job with or without reasonable accommodation.