Dual Rate Main Banker Cage Shift Supervisor (Full Time) (37142)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Guest Service Ambassador for the Casino Cage to accurately handle monetary transactions and provide exceptional guest service in a fast-paced environment.

Responsibilities include cash exchanges, paying jackpots, issuing markers, processing credit advances, and maintaining AML compliance while delivering top-tier service to guests and team members.

Qualifications

• High school diploma or GED required.
• 1 year related cash-handling experience or training preferred.
• Must be able to use a Ten-Key Adding Machine.
• Must communicate well with the public in English.
• Ability to work in a fast-paced, high-volume cash environment.

Responsibilities

• Exchange cash for casino instruments and vice versa.
• Work across all Cage banks and windows (chip bank, employee bank, cash machines, vault).
• Pay out jackpots for slots and table games.
• Issue casino credit markers and collect on outstanding debt.
• Process credit card advances and electronic check transactions.
• Comply with all Federal Anti-Money Laundering regulations.
• Provide excellent service to guests and team members.

Skills

Cash handling

Public communication

Customer service

English proficiency

Education

High school diploma or GED

Tools

Ten-key adding machine

Job description

Job Details

Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270, Position Type: Full Time, Job Category: Banking - Cage, PAY: Competitive Hourly Rate + Tips

Job Description Summary

To be a Guest Service ambassador for the casino, as well as performing accurate monetary and financial transactions, as assigned.

Essential Duties and Responsibilities, includes but not limited to:

• Exchange cash for various casino instruments, exchange various casino instruments for cash, exchange cash for cash.
• Train and work in all Casino Cage banks and windows, including (but not limited to) the chip bank, employee bank, cash machines bank and vault bank.
• Pay slot and table games jackpots
• Issue casino credit markers and take payment on outstanding casino credit debt
• Perform credit card advance and electronic check transactions
• Comply with all Federal Anti-Money Laundering requirements and regulations
• Provide excellent service to our casino guests and team members

Supervisory Responsibilities

Access to Sensitive Areas and Information As per the ACGC Access Matrix.

Signatory Ability All Cage related forms

GAMING EXPERIENCE PREFERRED

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience

• High school diploma or G.E.D.
• 1 year related experience and/or training; or equivalent combination of education and experience in high volume cash operations.
• Must be able to use a Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1mile, climbing stairsandstandingat a desk/work station for the duration of the shift.Must be able to work in a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will elevate when located in the casino environment.Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.