Dual Rate Main Banker / Cage Shift Supervisor (Full Time) (36845)

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Agua Caliente Casinos in Cathedral City, CA seeks a dual-role Cage Shift Supervisor and Main Banker. You will oversee cage operations during shifts and perform cash transactions as the primary banker, ensuring accuracy and guest service excellence.

The role requires AML compliance, cash handling skills, and strong communication in a fast-paced casino environment. This is a full-time, on-site position with competitive hourly pay and tips.

Qualifications

• High school diploma or GED required.
• 2 years related cash operations experience or equivalent.
• Proficient in using the Ten Key Adding Machine.
• Professional demeanor and strong public communication.
• Must be able to communicate in English.
• Able to work in a fast-paced, high-concentration environment.

Responsibilities

• As Cage Shift Supervisor: verify AML compliance, supervise cage team, secure funds, resolve variances, handle guest inquiries, and ensure policy adherence.
• As Main Banker: exchange cash and chips, prepare deposits, perform cashier exchanges, handle bank deposits, and ensure accurate cash management.

Skills

Cash handling

Customer service

English communication

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: Agua Caliente Cathedral City - Cathedral City, CA 92234

Position Type: Full Time

Job Category: Banking - Cage

PAY: Competitive Hourly Rate + Tips

Job Description Summary

This is a dual position as a Cage Shift Supervisor and Main Banker. As Cage Shift Supervisor, responsible and accountable for the operations of the cage activities during a shift. As Main Banker, will perform cage cash transaction.

Essential Duties and Responsibilities (other duties may be assigned)

As Cage Shift Supervisor:

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Maintain security and accountability of company funds located in cage during designated assignment to include training of cage team members.
• Must be able to work in a window when necessary.
• Supervise cage cashiers. Provide orderly and positive working environment.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customer complaints and inquires.
• Monitor team member performance; ensuring adherence to casino policies and procedures.
• Provide excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

As Main Banker:

• Exchange cash for chips and chips for cash.
• Verify and prepare all Floor Cashier and Food and Beverage banks.
• Perform cashier exchanges for cashiers.
• Prepare deposits.
• Performs Slot hopper fills.
• Performs Table Games fills and credits.
• Receive money from bank institution.
• Take in and post cash and chips from soft count.
• Pay out Poker, Slot or other jackpot winners, when necessary.
• May prepare W-2G's for all winnings over $1,199.00.
• Check and verify Jackpot Payout Slips for completion.
• Maintains accountability of Marker Bank.
• Provide excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

Main Bankers

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

Signatory Ability

All Cage related forms

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience

• High school diploma or G.E.D.
• 2 years related experience and/or training; or equivalent combination of education and experience in high volume cash operations; or equivalent combination of education and experience.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and standing at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will elevate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.