Dual Rate Dealer/Table Games Supervisor

Hollywood Casino Aurora; Aurora (IL); On-site; USD 34,000 - 40,000; Full time

Job summary

The Dealer/Dual Rate Table Games Supervisor at PENN Entertainment in Aurora oversees daily staff guidance and operational standards to ensure outstanding guest experiences. The role emphasizes compliance, accurate handling of chips and payouts, and supervision across all table games activities.

Applicants must be 21+, hold a high school diploma or GED, and have 6–12 months in Table Games. Flexibility across shifts and strong communication are essential; proficiency with Microsoft Excel/Word and

Qualifications

• High school diploma or GED required.
• 6–12 months experience in Table Games or equivalent.
• Able to work all shifts, including holidays, nights and weekends.
• Strong written and oral communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Adheres to scheduling and coordinates with management with guest satisfaction in mind.
• Supports and promotes superior customer service per standards.
• Ensures customer service standards are followed by all team members.
• Maintains efficient table games operations during shift.
• Monitors chips and cash transactions and ensures correct payouts.
• Accounts for chips and performs fills/credits as needed.
• Ensures regulatory compliance and reports issues to management.

Skills

Customer service

Written and verbal communication

Flexibility

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Table Games OS

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Summary

The Dealer/Dual Rate Table Games Supervisor is responsible for providing guidance and daily supervision to staff in the department.

Essential Responsibilities

• Adheres to scheduling and coordinates with management on any scheduling concerns, with attention to guest satisfaction
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Ensures efficient operations table games protection during assigned shift
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures
• Accounts for chips on assigned games. This includes making fills and credits as needed
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

BRING US YOUR BEST.

Qualification Requirements

Must be age 21

• High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

STARTING SALARY

$25.00 per hour