Dual Operator - Document Processing/Proofreader

Opensity solutions; Phoenix (AZ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a Dual Operator to streamline document operations for our clients in Phoenix. You will create, edit, and format complex documents using MS Office, PDFs, and transcription tools, ensuring accuracy and adherence to style guides.

The role requires 3+ years in document outsourcing or legal services, strong proofreading skills, and independent work ethic. Hybrid schedule with a 3:00 PM–12:00 AM (MST) shift supports our clients across time zones.

Qualifications

• Diploma or GED required; college degree preferred.
• 3+ years in document outsourcing or legal industry.
• Ability to learn responsibilities via training (in-person, remote, self-guided).
• Strong initiative; ability to work independently with minimal supervision.

Responsibilities

• Create, revise, reformat, and convert documents using MS Office, PDF tools, and transcription software.
• Prepare and edit complex documents, spreadsheets, charts.
• Provide coordination for special projects and assist with team outputs.
• Transcribe audio and deposition transcripts as required.
• Spell check, proofreading, and cross-check documents for accuracy.
• Support review of re-works or poor outputs and maintain up-to-date knowledge of document applications.

Skills

Copywriting

Microsoft Office

Adobe Acrobat

Kofax

Proofreading

Chicago Manual of Style

Bluebook

AP style

California Style Manual

Education

HS Diploma or GED

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.A Dual Operator is a valuable team member that supports streamlining administration of business operations for our clients. Dual Operators possess a desire to review client firm legal and marketing documents and the ability to provide technical expertise to assignments and mentorship to both Document Specialists and clients.Shift Details: This is a Phoenix Arizona based Hybrid job with the hours of3:00 PM to 12:00 AM (MST). Monday through Friday,RESPONSIBILITIESCreate, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription softwarePrepare and edit complex documents, spreadsheets, chartsProvide coordination and administrative support for special projectsEfficient handling of time sensitive and confidential materialsPerform document diagnostic activities related to troubleshooting documents inconsistenciesTranscribes audio and digital dictation including deposition transcripts as requiredSpell check, proofread and/or cross-check documents to ensure accuracy and completenessProofread documents for errors in typing, spelling, grammar, syntax, punctuation and formattingSupport coordination efforts of incoming and outgoing work as necessaryMaintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applicationsProvide feedback and insight into each team member’s performances when requestedPromote and encourage teamwork, confidence, and positive attitudesProvide directions, instructions, and guidance to the teamAssist with reviewing re-works or poor job outputs from team membersREQUIREMENTSHS Diploma or GED, associate or bachelor’s degree preferred3+ years working in document outsourcing or legal industry preferredAbility to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learningCopywriting experience helpfulStrong initiative required; ability to work independently with minimal direct supervisionWorking knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plusExcellent skills in spelling, grammar, punctuation, sentence structure and proofreadingKnowledge of current formats and citation protocols: The Chicago Manual of Style, The Bluebook and California Style ManualKnowledge of proofing marks and proceduresKnowledge of working with the AP style guideExperience with following and memorizing corporate brand guidelinesAbility to work through complex document markups and instructions in a timely mannerAbility to organize and prioritize multiple assignmentsAbility to excel under pressure within established timeframe and provide quality work productPossess strong communication, interpersonal, teamwork and customer service skillsThe Compensation range for this role is up to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.