Dual Front Office Manager

Island Hospitality Management; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Island Hospitality Management is seeking a Dual Front Office Manager to lead front desk operations, ensure guest satisfaction, and uphold product quality standards across the hotel. The role may require flexible scheduling to meet hotel needs and guest demand.

The manager will supervise team schedules and budgets, train staff on financial procedures, and work with other departments to ensure maintenance requests are communicated and resolved promptly. A strong guest-service mindset is essential.

Qualifications

• Experience in front office operations and guest service standards.
• Ability to prepare team schedules in line with budgets and forecasts.
• Knowledge of cash handling, vouchers, inventories, and receivables procedures.
• Ability to collaborate with other departments to ensure maintenance requests are communicated and completed.
• Strong communication and guest service orientation.

Responsibilities

• Oversee front desk operations and ensure guest satisfaction and product quality standards.
• Supervise scheduling, budgeting alignment, and staff training.
• Coordinate with maintenance and other departments to ensure clean, functional rooms on check-in.
• Monitor daily bookings and manage oversell situations with the front desk team.
• Support recruitment, onboarding, and performance evaluations.

Skills

PMS Systems

Multitasking & time management

Guest service excellence

Problem solving

Stress management

Team leadership & initiative

Driver's license (preferred)

Tools

PMS software

Job description

As our

As our Dual Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Qualifications

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.