Dual Floor Supervisor/ Casino Shift Manager

Boyd Gaming; Amelia (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Boyd Gaming Corporation in Amelia, LA is seeking a Floor Supervisor to oversee table games and supervise dealers, ensuring safety, integrity, and compliance with gaming regulations while delivering superior guest service.

You will coach staff, monitor performance, calculate payoffs, resolve player issues, and maintain positive relations with customers to uphold the company image.

Qualifications

• Minimum two years of experience as a Floor Supervisor.
• Thorough knowledge of a minimum of two table games.
• Excellent communication and customer service skills.
• Ability to obtain/maintain required licenses/certifications.

Responsibilities

• Oversee table games and employees to ensure safety, integrity and regulatory compliance.
• Supervise, coach and support dealers; maintain superior customer service and positive company image.
• Stand and circulate throughout the assigned area; calculate payoffs and monitor changes in play.
• Operate computer to access credit lines and issue credit; resolve customer complaints or refer to Shift Manager.

Skills

Supervision

Customer service

Communication

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Stand and circulate throughout assigned area.

• Possess through knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated employees' performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Must be at least 21 years of age.

• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.