Dual Credit Specialist

Waubonsee Community College; Aurora (IL); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work option

Paid holidays

Job summary

Waubonsee Community College is hiring a Dual Credit Specialist to support the daily operations of the DualCredit program. This role provides administrative and technical support for student records, registration materials, instructor documentation, and program records with careful attention to FERPA and accreditation requirements.

The position emphasizes data accuracy, timely communication with students, instructors, high school partners, and internal departments, plus onboarding and workflow

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Two years of administrative support experience in education or related environment.
• Experience using student information systems and MS Office 365.
• Strong attention to detail with high-volume records management.
• Excellent written and verbal communication; customer service oriented.

Responsibilities

• Process dual credit student registration materials accurately and timely.
• Review and track prerequisite documentation and placement measures with Admissions/Records.
• Maintain instructor credentialing files and compliance documentation.
• Support onboarding and orientation for new dual credit instructors.
• Manage data entry and documentation tracking in Banner and shared drives.
• Prepare reports and tracking tools related to enrollment and program operations.
• Coordinate communication with high school partners on missing docs and deadlines.
• Review and update dual credit web content; assist with state reporting as needed.
• Maintain digital filing systems for agreements and approvals; ensure confidentiality.
• Provide support for meetings, orientations, and faculty workshops.
• Assist students and partners with registration questions and issue resolution.
• Identify process inefficiencies and suggest improvements.

Skills

Attention to detail

Customer service

Communication skills

Organizational skills

Confidentiality

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office 365

Student information systems

Banner

Databases

Job description

Dual Credit Specialist

Full-time Staff

Hybrid Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

Reporting to the Director of DualCredit and P-20 Partnerships, the Dual Credit Specialist providesadministrative and technical support for the daily operations of the DualCredit program. The position supports accurate and timely processing of studentrecords, registration materials, instructor documentation, and program recordsin accordance with institutional, state, and applicable accreditationrequirements. The Dual Credit Specialist supportsstudent- and partner-facing administrative processes, with an emphasis onrecord accuracy, workflow coordination, timely communication, and effectiveservice to students, instructors, high school partners, and internaldepartments.

Responsibilities

• Process dual credit student registration materials, ensuring completeness, accuracy, and adherence to established procedures and deadlines.
• Review and track prerequisite documentation, placement measures, and supporting academic records in coordination with Admissions and Registration & Records.
• Maintain instructor credentialing files, transcripts, and related compliance documentation in accordance with institutional and applicable accreditation requirements.
• Support new dual credit instructors with onboarding and orientation to Waubonsee systems, procedures, and processes.
• Manage data entry and documentation tracking within Banner, shared drives, and other digital workflow systems.
• Prepare and maintain spreadsheets, reports, and tracking tools related to enrollment, course rosters, instructor assignments, and program operations.
• Coordinate communication with high school partners regarding missing documentation, registration status, required forms, deadlines, and other program-related information.
• Review and update assigned Dual Credit web content to ensure information is accurate, current, and consistent. Assist with state reporting preparation, data collection, and compilation as directed.
• Maintain primarily digital filing systems for agreements, instructor approvals, course approvals, and other program and compliance documentation.
• Provide administrative and logistical support for meetings, professional development activities, orientations, and faculty workshops.
• Assist students, instructors, and high school partners with registration-related questions and troubleshoot registration issues in collaboration with Admissions, Registration & Records, and other appropriate departments.
• Maintain confidentiality of student, instructor, and institutional information in accordance with FERPA, College policies, and other applicable requirements.
• Support continuous improvement efforts by identifying administrative process inefficiencies and recommending potential workflow improvements.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• Associate degree required; bachelor's degree preferred.
• Two years of administrative support experience required, preferably in higher education, K-12 education, enrollment services, student services, or a related environment.
• Experience using student information systems, data tracking tools, databases, and Microsoft Office 365 applications.
• Strong attention to detail with demonstrated ability to accurately manage and maintain high-volume records and documentation.
• Ability to organize and prioritize multiple responsibilities and meet deadlines in a deadline-driven environment.
• Strong customer service, interpersonal, written, and verbal communication skills with the ability to work effectively with students, faculty, staff, and external partners.
• Ability to maintain confidentiality and appropriately handle sensitive student and personnel information.
• Demonstrated commitment to student-centered service and equitable access.

Position Details

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Grant Funded: No

Compensation Range: 22.44 - 27.04

Compensation Type: Hourly

Compensation: The pay for this position will be determined by your experience, education, and qualifications.

Work Schedule: M-F 8 a.m. - 4:30 p.m.

Work Hours: 40

Testing: No

Priority Application Review Date: 10/20/2026

Applications received by the “Priority Application Review Date” will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.

Benefits: Click to See Benefits Page

Special Instructions

You may attach references or transcripts to your application. References and official transcripts for Associate's degrees or higher are required to be submitted during the background check process.

Equal opportunity employer, including disability and veteran