Dual Convention Services Coordinator

Hilton Garden Inn Cincinnati Midtown; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Health and Dental

401K options

Vacation and Holidays

Tuition Assistance

Training and Development

Vision, Flex Spending, Life, Short and

Long Term Disability

Job summary

Hilton Garden Inn Cincinnati Midtown is seeking an organized, service-oriented professional to manage contracted groups and events. You will oversee billing for Group, Corporate and Catering, keep reservations and events systems updated, and serve as the on-site contact for tours and large arrivals.

Join a team that values collaboration and a fast-paced hotel environment, with responsibilities including distributing BEO packets, handling inquiries, and finalizing post-event reports.

Qualifications

• Hotel experience required.
• Proficient in Microsoft Office (Word/Excel).
• Delphi and/or RI experience is a plus.
• Able to lift 15 lbs and work evenings/weekends.

Responsibilities

• Input and manage contracted groups, events & rooming lists.
• Oversee billing for Group, Corporate and Catering.
• Maintain reservations and event systems with up-to-date information.
• Act as on-site contact for site tours and large group arrivals.
• Distribute weekly BEO packet to internal departments.
• Handle group updates via calls and emails.
• Finalize group pickup numbers and prepare post-event reports.

Skills

Service-Oriented

Organized and detail oriented

Self-motivated

Multi-tasking

Team collaboration

Fast-paced environment

Tools

Microsoft Office

Word

Excel

Delphi

RI

Job description

Are you a problem solver that loves working with people to succeed? Then we want YOU!

Who succeeds in this role:

• Service-Oriented and Focused on Exceeding Guest Expectations
• Organized and Detail Oriented
• Self-Motivated and able to Multi-Task and meet Deadlines
• Work Collaboratively with the Hotel and Sales Team
• Able to effectively manage a Fast-Paced Hotel Environment

What you'll be doing:

• Input and manage contracted groups, events & rooming lists
• Oversee billing for Group, Corporate and Catering
• Keep reservations and event systems up to date with accurate and timely information
• Act as on-site contact for site tours and large group arrivals, as needed
• Compile and distribute weekly BEO packet to all internal departments
• Manage incoming calls and emails for group updates, changes and requests
• Finalize group pick up numbers and complete post event reports as needed

Minimum Requirements:

• Hotel Experience
• Computer proficiency and experience with: Microsoft Office, Word, Excel - experience with Delphi and/or R&I a plus
• Must be able to lift 15 lbs.
• Will work some evenings and weekends, as needed

  What sets us apart:

  We pride ourselves on hiring and promoting the BEST OF THE BEST in the hotel industry. We value innovation and understand the ever-changing business of Hotel Management. We don't just follow the standard in hotel management, we re-create the new standard of excellence together.

  Benefits:

  • Competitive Health and Dental
  • 401K options
  • Vacation and Holidays
  • Tuition Assistance
  • Training and Development
  • Vision, Flex Spending, Life, Short and Long Term Disability