DTNA-Room Attendant

Harmony Hospitality, Inc.; Norfolk (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Harmony Hospitality, Inc. seeks a Room Attendant to clean guest rooms and public areas to the highest standards. You’ll ensure rooms are ready for guests, replace linens, dust, and sanitize furnishings while maintaining public spaces like lobbies and restrooms.

Ideal candidates are reliable, able to meet productivity targets, communicate clearly with colleagues and guests, and follow safety and quality procedures throughout shifts.

Qualifications

• High school diploma preferred; no prior experience required.
• Ability to meet cleaning targets and deadlines consistently.
• Capable of handling physical tasks and lifting up to 50 lbs.

Responsibilities

• Clean guest units and public areas to the hotel’s standards.
• Make beds, replace linens, and maintain room readiness.
• Dust, sweep, mop, and vacuum to keep floors clean and safe.
• Restock supplies and report maintenance issues to supervisor.
• Greet guests in passing and respond to basic requests promptly.
• Follow safety procedures and maintain clean public spaces.

Skills

Push/Pull Heavy Objects

Lifting 25-50 lbs

Cleaning Above Head

Communication

Time Management

English Proficiency

Education

High School Diploma (preferred)

Job description

• Responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the hotel owner and or guest.
• Accountable to produce a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness and maintenance standards as set forth for each room type.

Description

The Room Attendant is responsible for:

• Responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the hotel owner and or guest.
• Accountable to produce a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness and maintenance standards as set forth for each room type.

Job Responsibilities

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Check under bed to remove trash or other debris.
• Maintain cleanliness of public space, i.e.: lobby, breakfast area, public restrooms, offices, pool area, fitness center, corridors, elevators and stairways as assigned.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Sign for room keys, retrieve, push to assigned rooms and restock cart weighing up to 150 pounds.
• Visually inspect room for cleanliness and appearance and signify completion for room.
• Must report all repairs or maintenance problems to supervisor.
• Greet guests in hallways or in passing, ask if they are enjoying their stay.
• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Report all suspicious persons, activities or hazardous and unsafe conditions to the immediate supervisor or a management employee.
• Turn in all items found in employee's working area to the property Lost and Found department.
• Take trash to dumpster as required.

Required Skills And Ability

• Ability to push and/or pull equipment weighing up to 150 lbs.
• Ability to lift and carry objects weighing an average of 25-50 pounds.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees, as well as guests.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of 8 rooms or as specified by management within 30 minutes per room.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions, and basic guest requests

Required Education And Experience

• Education – High school diploma preferred.
• Experience – No previous experience needed.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to ti