Room Attendants

Caesars Entertainment; Danville (AL); On-site; USD 18,000 - 26,000; Full time

Job summary

Caesars Entertainment is seeking a Room Attendant to provide friendly, courteous service while cleaning guest rooms in assigned areas. You will ensure amenities are present and maintain high hygiene standards in accordance with Service Standards and Safety procedures.

The ideal candidate has a HS diploma or GED, prior hotel/casino experience preferred, and flexibility to work evenings, weekends and holidays. Join a team dedicated to guest satisfaction and exceptional service.

Qualifications

• HS diploma or GED required.
• Casino/hotel experience preferred.
• Experience in upscale hotel setting preferred.
• Prior Room Attendant experience preferred but not required.

Responsibilities

• Clean rooms according to department guidelines.
• Complete turn-down service as assigned.
• Restock amenities and supplies.
• Maintain high hygiene standards and guest satisfaction.
• Follow safety procedures and report safety concerns.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.

Skills

Guest service

Interpersonal skills

Time management

Education

HS diploma or GED

Job description

Responsible for providing friendly, courteous service to guests every time while cleaning guest rooms in their assigned area with the intention of removing all evidence of previous guests. Attendants ensure all amenities are present and displayed in the appropriate manner. Also, must display a strong commitment to Customer Service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedures.

• Clean rooms according to proceduresstatedin the department guidelines
• Complete turn down service as assigned
• Obtain cleaning supplies needed from supply room
• Obtain computer printout of room assignments for their station
• Sign for keys prior to starting shift
• Required to empty bag on vacuum cleaner daily
• At the end of shift, turn in keys, supplies, and sign computer assignment sheet to theappropriate locations
• Turns in all items found in guest halls or left in check-out roomsin a timely manner
• replacing bed linens and towels
• restocking hotel food and beverages
• keeping hallways clean and unobstructed
• reporting room vacancy status
• Ensuring high hygiene standards and guest satisfaction
• Addressing guest queries and solving special requests
• Making beds and providing clean sheets and towels
• Support our maintenance team by reporting any broken,defectiveor missing items.
• Remove soiled linen from guest rooms
• Performs all other related and compatible duties as assigned.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.
• Perform special projects assigned by supervisors
• Follow safety and security procedures.
• Follow all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment.Must be able toidentifyand report safetyconcerns or maintenance deficiencies for proper handling.
• Adheres to departmental and company policies.
• Report all needles, blood, and other bodily fluids found to Supervisor.
• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
• Ability to push up to 50 pounds daily for the duration of shift
• Must complete assignments by time projected by leadership
• Complete on average between 13- 17 credits daily
• Abide by leadership feedback and correct any discrepancies in assignmentsperformed
• All othertask/duties assigned.

Wage: $16.25 per hour

• HS diploma or GED.
• Casino/Hotelexperiencepreferred.
• Experience within an upscale hotel preferred.
• Prior experience as a Room Attendantpreferred but notrequired.
• Demonstrated ability inmaintainingconsistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility;track recordof managing a department that provides excellent service to guests.
• Must have schedule flexibility including evenings, weekends, holidayshiftsand overtime, as needed.
• Ability to plan, organize, and complete work; take initiative logically and independently.
• Mustbe able to get along well withco-workers. Possess well-developed interpersonal skills
• Ability tomaintaina consistent pace throughout the shift.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the shift and calm during emergency situations.
• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Ability to bend, stoop or kneel; climb, ascend and descend stairs;maintainequilibrium for a long time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working atassigneddesk area.
• Handlesensitivesituationsrelatingtostaffandguestproblems,inatimelymanner
• Read, write, speak, and understand English.
• Operate inmentallyand physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possiblybeexposed tosecondhandsmoke