DTH Full-time Technician - Ocala, FL

Vivint; Ocala (FL); On-site; USD 30,000 - 60,000; Full time

Job summary

Vivint Smart Home, an NRG owned company, is a leading smart home provider in the United States. The Direct-to-Home Smart Home Pros install, service, and troubleshoot cutting-edge technology in customers' homes while delivering top-notch customer service.

Join a team that values attitude, integrity, and a sales mindset, with opportunities for extensive hands-on training and unlimited commission potential based on performance.

Qualifications

• We look for candidates with a strong customer-focused approach and sales oriented mindset.
• Ability to learn new smart home technologies and explain complex systems clearly to customers.
• Comfort handling installation tasks and basic troubleshooting in customers' homes.

Responsibilities

• Earn piece rate pay and benefit from an unlimited commission plan.
• Install, service, and troubleshoot smart home technology in customer homes.
• Explain system capabilities and provide operational instructions to customers.
• Manage inventory and assets with a business owner mindset.
• Convert service calls into additional sales opportunities and revenue.

Skills

Sales Mindset

Customer First Attitude

Technical Aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we’re looking for:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements:

• A valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical Requirements of the Role:

• The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:
• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics:
• Temperatures may exceed 110F for short periods
• Openings can be as small as 16" x 30" of 18" x 24"
• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time
• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform computer and telephone work while seated as needed

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.