DTH Full-time Technician - Ocala, FL

NRG Energy; Ocala (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Vivint Smart Home, an NRG owned company, is seeking Field Service Professionals to install, service, and troubleshoot cutting-edge smart home technology in customers' homes. Earn piece-rate pay with an unlimited commission plan while becoming an expert on industry-leading products.

Role requires a valid driver’s license, reliable transportation, and the ability to pass background checks. This on-site field position supports delivering safer, smarter homes for customers within the local area.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude with ability to build rapport with diverse customers.
• Valid driver’s license and ability to pass background/licensing; live within 20 miles.

Responsibilities

• Earn piece rate pay with an unlimited commission plan.
• Train on industry-leading smart home products.
• Manage inventory and assets with an owner mindset.
• Install, service, and troubleshoot smart home tech in customer homes.
• Explain system capabilities and how to operate them to customers.
• Leverage appointments into leads and revenue.
• Create solutions to protect and simplify customers' lives.
• Maintain inventory and equipment.

Skills

Sales mindset

Customer service

Technical aptitude

Driver's license

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What You’ll Do

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What We’re Looking For

• A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude:Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements:A valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post-offer background investigation and licensing requirements per applicable law; must live within a 20-mile radius of the city.

Physical Requirements Of The Role

• The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:
• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics:
• Temperatures may exceed 110°F for short periods
• Openings can be as small as 16” x 30” of 18” x 24”
• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time
• Maintaining 3-points of contact while navigating or traversing across trusses without stepping on drywall in between
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.