DTH Full-time Technician -Jacksonville, FL

Vivint; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Vivint is hiring for field service technicians in the Jacksonville, FL area. You will install, service, and troubleshoot cutting-edge smart home technology in customers’ homes, while building rapport with clients and maintaining a strong safety mindset.

We value a sales mindset and customer-first attitude, with training provided to become an expert on industry-leading products. Earn commissions through performance with opportunities for additional product sales.

Qualifications

• Sales experience in retail, B2C, insurance, or service-based sales is a plus.
• Ability to build rapport with diverse customers with integrity.
• Basic technical aptitude for home install and troubleshooting.

Responsibilities

• Earn piece rate pay and commissions through performance.
• Install, service, and troubleshoot smart home technology in customers' homes.
• Train on industry-leading products and become a smart home expert.
• Manage inventory and assets with a business-owner mindset.
• Explain system capabilities and operational instructions to customers.
• Leverage appointments into leads and revenue.
• Cultivate opportunities for additional product and service sales.
• Drive safety and quality by following company processes.

Skills

Sales mindset

Customer focus

Technical aptitude

Job description

Direct toHomePros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry‑leading products.
• Manage inventory and assets with a business‑owner mentality.
• Install, service, and troubleshoot cutting‑edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we're looking for:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• Sales Mindset: Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements:

• A valid driver's license, a good driving record, and reliable transportation; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law;
• Must live within a 20‑mile radius of the city.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.