Direct-To-Home Full Time Installation Technician -Knightdale, NC

Vivint; Knightdale (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Unlimited commission plan

Commission-based pay

Job summary

Vivint is hiring Field Service Technicians to install, service, and troubleshoot smart home technology in customers' homes. You will become an expert on industry-leading products while earning piecemeal pay and enjoying an unlimited commission plan.

If you have a sales mindset, customer-first attitude, and are comfortable with driving and lifting up to 45 lbs, we want to hear from you. We encourage applicants from diverse backgrounds and promote a safety-focused work environment.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Responsibilities

• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Manage inventory and assets with a business owner mentality.
• Explain and provide detailed system capabilities and operational instructions to customers.
• Control your own income by offering opportunities for add-on products and services.
• Leverage service and installation appointments into leads and revenue.

Skills

Sales mindset

Customer service

Technical aptitude

Driver's license

Job description

Direct toHomeProsprovideexpert-level installation and services, while delivering the highest caliber of customerservice. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

What you’ll do

• Earn piecereate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry-leading products.
• Manage inventory and assets with a business owner mentality.
• Install, service, and troubleshoot cutting‑edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we’re looking for

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law; must live within a 20‑mile radius of the city.

Physical demands of the job

• Lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.