DTC Sales Manager

Comfort Medical, LLC; Minneapolis (MN); On-site; USD 80,232 - 120,347; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Flexible work options

Tuition reimbursement

Company events

Job summary

Comfort Medical, LLC is seeking a Direct to Consumer (DTC) Manager to lead the DTC Sales team, drive incremental revenue, and oversee day-to-day operations within the Services Sales organization. The role blends leadership, strategy, and performance management to achieve sales and compliance objectives.

The position emphasizes team development, strategy execution, and ensuring adherence to HIPAA, Medicare policies, and company procedures while promoting a high standard of professional conduct.

Qualifications

• High School Diploma or GED is required; a Bachelor’s degree is preferred.
• 2-5 years of contact center or management experience, including sales operations and team leadership.
• Strong communication skills to coach, motivate, and resolve conflicts.
• Ability to manage sales pipelines, track progress, and adjust strategies as needed.
• Highly proficient in Microsoft Office and CRM software.
• Strong organizational and documentation skills with attention to detail.
• Ability to travel for customer visits and internal meetings (up to 20%).
• Proven track record in managing teams, building relationships, and driving revenue.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Knowledge of sales strategies, healthcare regulations, and compliance standards.

Responsibilities

• Supervise and lead DTC Sales team with coaching and development.
• Drive incremental revenue and patient enrollment initiatives.
• Manage product lifecycle from sales to reimbursement.
• Train and motivate staff on new products, procedures, compliance.
• Implement strategies to meet enrollment and performance goals.
• Ensure HIPAA/Medicare compliance and proper documentation.
• Monitor performance and deliver regular reviews.
• Collaborate with Sr. Manager, Sales Ops to align goals.
• Define reporting needs and track service quality.
• Uphold ethical standards and company policies.

Skills

Team leadership

Coaching & motivation

Sales pipeline management

CRM software

Microsoft Office

Documentation & detail

Communication skills

Multitasking / prioritization

Travel up to 20%

Education

High School Diploma / GED

Bachelor's degree preferred

Job description

The Direct to Consumer (DTC) Manager is responsible for managing and developing the sales team, driving incremental revenue, and overseeing day-to-day operations within the Services Sales organization. This role combines leadership, strategic planning, and performance management to meet sales and operational goals, while ensuring compliance with policies and regulations.

Major Areas of Accountability

• Team Management: Supervise and provide daily leadership to DTC Sales team members, ensuring effective performance, coaching, and professional development.
• Sales and Revenue Growth: Execute initiatives that drive incremental revenue, focusing on New Patient enrollment to Comfort Medical and selling Coloplast products to the community.
• Product Management: Manage product lifecycle from sales to reimbursement, ensuring smooth processes for product offerings and patient referrals.
• Staff Development: Train, coach, and motivate team members to meet goals, ensuring they are informed of new products, procedures, and compliance requirements.
• Strategy Implementation: Build and implement strategies to meet or exceed goals related to patient enrollment, product management, and team performance.
• Compliance & Documentation: Ensure adherence to HIPAA, Medicare policies, federal/state regulations, and company procedures, emphasizing professional conduct and proper documentation.
• Performance Monitoring: Monitor, measure, and provide feedback to the team, ensuring alignment with company standards and performance goals. Lead the creation and delivery of performance reviews.
• Cross Department Collaboration: Collaborate with internal departments (e.g., Sr. Manager, Sales Ops) to support recruitment, training, and ensure alignment with company goals.
• Reporting & Accountability: Collaborate with leadership to define reporting needs and track quality service, workflows, and results.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned.

Essential Qualifications

• Education: High School Diploma/GED required; Bachelor’s degree preferred.
• Experience: 2-5 years of contact center or management experience, including sales operations and team leadership.
• Skills:
  • Proven ability to lead and develop a team to meet performance targets.
  • Strong communication skills with the ability to coach, motivate, and resolve conflicts.
  • Ability to manage sales pipelines, track progress, and adjust strategies as needed.
  • Highly proficient in Microsoft Office and CRM software.
  • Strong organizational and documentation skills with attention to detail.
  • Ability to travel for customer visits and internal meetings (up to 20%).
• Ability to provide clear, actionable feedback and develop team members' skills.
• Successful track record in managing teams, building relationships, and driving revenue.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Knowledge of sales strategies, healthcare regulations, and compliance standards.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $80,232 - $120,347. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.