DTC Operations Manager: Data-Driven Fulfillment & SLA

Lindt; Tracy (CA); Hybrid; USD 106,000 - 137,800; Full time

Job summary

Lindt is seeking a DTC Operations Manager based in Tracy, California. This position acts as the primary liaison between Ghirardelli's commercial team and operations, focusing on ensuring fulfillment delivers on financial goals and brand priorities.

The ideal candidate will lead process improvements and manage KPIs while collaborating cross-functionally. This role offers a salary range of $106,000 - $137,800.

Qualifications

• 4+ years in eCommerce/marketplace operations.
• Proven success managing vendor relationships.
• Strong analytical and communication skills.

Responsibilities

• Serve as primary contact between Ghirardelli commercial team and operations.
• Govern service level agreements and performance metrics.
• Monitor and report fulfillment KPIs to the DTC team.

Skills

eCommerce/marketplace operations

vendor relationship management

analytical skills

communication skills

SAP ERP

WMS understanding

Magento/Shopify knowledge

Job description

Lindt is seeking a DTC Operations Manager based in Tracy, California. This position acts as the primary liaison between Ghirardelli's commercial team and operations, focusing on ensuring fulfillment delivers on financial goals and brand priorities.

The ideal candidate will lead process improvements and manage KPIs while collaborating cross-functionally. This role offers a salary range of $106,000 - $137,800.