Manager, Transportation Operations

Lindt & Sprüngli (North America) Inc.; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Benefits

Job summary

Lindt & Sprüngli (North America) Inc. is seeking a Manager Transportation Operations to oversee shipments across the North America logistics network from its Kansas City hub.

The role emphasizes service level improvements and cost control, requiring collaboration with customer service, suppliers, and distribution centers, plus driving continuous improvement. The position calls for a strong background in supply chain, TMS, and leadership, with proficiency in Excel and MS Office.

Qualifications

• Bachelor’s degree and 5 years of supply chain experience or a combination of experience and education.
• TMS experience is required.
• Past management experience with direct reports.
• Experience in consumer-packaged goods.
• Advanced skills with Excel and Microsoft Office Suite.

Responsibilities

• Execute and administer shipments within the Lindt & Sprüngli (North America) Inc. logistics network.
• Monitor and improve service levels while balancing total cost.
• Collaborate with customer service, suppliers, and all distribution centers on volume and service challenges.
• Lead continuous improvement initiatives and implement standard operating processes.
• Manage load planning, carrier capacity, and on-time shipment processing.
• Coach and mentor direct reports and colleagues.

Skills

TMS experience

Leadership of direct reports

CPG industry experience

Advanced Excel

Education

Bachelor’s degree

Job description

Company Introduction: Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt. Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities. This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us.

What Lindt & Sprüngli offers

• A highly passionate team driven for success
• A fast-changing business environment and entrepreneurial mindset
• Central and prime office location in Kansas City next to the Plaza US or international career opportunities within the Lindt Group
• Opportunities to be involved in employee committees
• A flexible work environment offering a hybrid model
• Market competitive compensation, annual bonus and benefits
• And of course – delicious premium chocolate!

Lindt & Sprüngli wants employees who align to our core values

• Excellence: You have passion for what you are doing and strive for excellence
• Innovation: You are constantly looking for new and better ways to deliver success
• Entrepreneurship: You are empowered and accountable for your actions and results
• Responsibility: You act with integrity and treat everyone with respect
• Collaboration: You support your colleagues across disciplines, business segments and geographies

Job Description Summary

The Manager Transportation Operations is responsible for the execution and administration of shipments within the Lindt & Sprüngli (North America) Inc. (LSNA) logistics network. This position will monitor and improve service levels, while balancing required total cost. Required to communicate and collaborate with customer service, suppliers, and all distribution center locations on inbound/outbound volume, service challenges, and solving challenges with total distribution cost in mind. Ensure transparency and act as a change agent leading continuous improvement initiatives to meet and exceed performance targets. Implement standard operating processes for areas of responsibility.

Essential Functions

Responsible for tactical transportation operations with a continuous improvement mindset to generate high service levels while managing cost commitments.

Ensure our systems and reporting drive efficient transportation operations to provide an accurate portrayal of transportation cost and service.

Manage load planning and operations through carrier capacity discussions, timely processing of load building, shipment processing, and customer satisfaction in a cost competitive manner.

Support strategic sourcing team with analytics for RFPs and sourcing strategies.

Remain abreast of industry trends and educate stakeholders on impacts to KPIs.

Maintain effective and ethical relationships with suppliers.

Train, coach, and mentor direct reports and colleagues.

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.

Other duties may be assigned as required.

Basic Qualifications

• Bachelor’s degree and 5 years of supply chain experience or a combination of experience and education
• Transportation Management Systems (TMS) experience
• Past management experience with direct reports
• Experience in consumer-packaged goods
• Advanced skills with Excel and Microsoft Office Suite

Preferred Qualifications

• Transportation/logistics management experience utilizing lean principals
• Strong organizational, analytical, and problem-solving skills
• Able to consider both strategic and practical implications for proposed course of action
• Have the hunger and humility to learn from anyone
• Food and beverage experience preferred for a large multi-plant organization
• Experience in refrigerated transportation
• Ability to prioritize and organize assignments

Company Description

Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.

Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.

Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law.

Principals only, please.

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards.

Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together.

We are a responsible “employer of choice” who provides an inspiring people experience.

Together, we build trust, drive innovation, and grow – as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.

The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category.

Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA.

Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe.

With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025.

Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions.

Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.