DSW Store Manager

DSW Inc.; Suffolk (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values community and personal growth. This role empowers you to enhance the customer experience by leading a team dedicated to excellence in retail. You'll be responsible for driving performance through strategic planning and effective communication, ensuring that both associates and customers feel valued. With a focus on innovation and a culture of recognition, this position offers the opportunity to make a real impact in a dynamic environment. If you're passionate about retail and ready to lead a diverse team, this is the perfect opportunity for you.

Benefits

Employee Discounts

Career Development Opportunities

Flexible Scheduling

Community Involvement Programs

Health Insurance Options

Qualifications

• Minimum of 4 years of retail management experience required.
• Excellent customer service and team leadership skills are essential.

Responsibilities

• Elevate the in-store experience by coaching associates on best practices.
• Manage inventory and sales floor standards to meet business needs.

Skills

Customer Service

Team Leadership

Communication Skills

Retail Management

Problem Solving

Education

High School Graduate

Some College Preferred

Tools

Register Systems

iPhone

Calculator

Job description

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Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to : Market Leader

Our Values:

We Love What We Do

- Bring positive energy and enthusiasm.

We Own What We Do

- Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

- Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities :

Be empowered to meet the customer where they are and personalize their experience:

• Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).

• Responsible for the development and communication of store strategies that align to the company strategy. Fosters a growth mindset, promotes a culture of innovation, and cultivates a focus on generating solution-oriented ideas.

• Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identifies shifts in business and makes necessary adjustments.

• Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs.

• Responsible for resolving customer and associate feedback with a sense of urgency.

Be committed to the customer having a consistent positive experience:

• Strategically plans and directs the movement of merchandise responding to customer trends.

• Communicate to the Market Leader store specific merchandise inventory recommendations.

• Responsible for and oversees the execution of sales floor standards, maintenance and operations.

• Responsible for creating a cohesive talent strategy that meets the needs of the business.

• Leads by example and holds team accountable that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns and mark out of stock (MOOS).

• Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).

• Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner.

Be responsible to pause and the put the customer first:

• Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.

• Builds a diverse team that meets the needs of the customer experience.

• Resolves associate and leadership relations matters, taking partners when appropriate.

• Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.

Bring fun and energy to everything you do:

• Builds strong networking relationships to effectively recruit top talent for all positions. Ensures all open positions are filled in a timely manner.

• Creates and implements a development strategy that fosters a culture of advanced learning and career development.

• Facilitates store meetings as needed.

• Performs other duties as assigned by the Market Leader and/or Regional Director.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.

• Proven ability to develop collaborative working relationships.

• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.

• Proven ability to prioritize business functions that drive financial results.

• Excellent verbal and written communication skills.

• Ability to lead with tempo and hold team accountable to meet time bound expectations.

• Proven ability to successfully lead an operationally sound business with little oversight.

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift- up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum of 4 years’ retail management experience

• Minimum high school graduate of equivalent

• Some college preferred

ALREADY AN ASSOCIATE?

You must apply through our internal portal:
click here

Why Choose A Career with Designer Brands?

Empowering associatesand building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders
• Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
• Dedicated to giving back and community involvement

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not respond to interview requests or other messages from these). If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message [e-mail]. Please know we are working to do what we can to stop these scams.

Nearest Major Market: Virginia Beach
Job Segment: Retail Manager, Retail Operations, Store Manager, Payroll, Retail, Finance