DSW Store Lead Part-Time

DSW Designer Shoe Warehouse; Vernon Hills (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a Store Lead in a part-time capacity, where you'll enhance customer experiences and manage daily operations. This role requires strong customer service skills, teamwork, and a commitment to maintaining store standards. Ideal candidates will have a high school diploma and at least two years of workforce experience.

Benefits

Monthly sales bonus

Qualifications

• Minimum 2 years workforce experience.
• Strong verbal and written communication skills.
• Ability to work efficiently and meet expectations.

Responsibilities

• Maintain store standards and customer experience.
• Manage daily operations and team engagement.
• Ensure a safe environment for customers and associates.

Skills

Customer service

Professionalism

Communication

Team collaboration

Technology proficiency

Education

High school diploma or equivalent

Job description

Join to apply for the DSW Store Lead Part-Time role at DSW Designer Shoe Warehouse.

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community grounded in our core values. Our value of We Belong means including many voices at the table, with different perspectives adding to the dialogue. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be part of the evolution of DSW.

Reports to

Store Manager and/or Co-Manager

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities

• Personalize customer experience: Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors, respond to customer and associate requests with urgency.
• Ensure positive customer experience: Maintain store standards, complete daily opening/closing tasks, store cleaning, recovery, and maintenance.
• Manage daily operations: Review communication, plan and assign tasks, follow through with required actions.

Customer Experience and Store Operations

• Meet metric-based goals, understand and communicate daily progress, and analyze business trends.
• Complete audit processes, donations, transfers, damages, etc.
• Work closely with leadership to follow policies and procedures.

Leverage In-store and Digital Services

• Participate in inventory activities: freight receipt, product placement, markdowns, MOOS.
• Assist with omni-channel activities: Charge/Send, BOPIS.
• Communicate supply needs for successful operations.

Customer and Team Safety

• Ensure a safe environment for customers and associates; check equipment regularly.
• Address concerns promptly, involve partners when needed.
• Support payroll and timekeeping activities.
• Provide feedback on associate performance and communicate issues to Store Manager.

Team Engagement and Development

• Recognize associates through company tools.
• Support training and coaching of team members.
• Perform other store duties as assigned.

Skills and Experience

• Excellent customer service, professionalism, positive attitude, enthusiasm.
• Ability to develop collaborative relationships.
• Strong verbal and written communication skills.
• Ability to work efficiently, meet expectations, and hold team accountable.
• Availability for nights, weekends, holidays, and outside hours.
• Proficient with technology (Register, iPhone, calculator).
• Ability to stand/walk up to 100%, lift up to 50 pounds, and perform physical activities like stooping, kneeling, crouching.

Experience

• Minimum 2 years workforce experience.
• High school diploma or equivalent.

The estimated pay range is $15.25 to $16.25, based on various factors including experience, location, and organizational needs. Benefits are not included in this range unless legally required. Benefits eligibility varies by location and role. Learn more at https://mymobilewalletcard.com/dbi/. This position is eligible for a monthly sales bonus.