DSW Store Lead Full-Time

DSW Inc.; Maple Grove (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen im Einzelhandel sucht einen engagierten Mitarbeiter, der die Kundenbeziehungen stärkt und ein positives Einkaufserlebnis bietet. In dieser Rolle werden Sie für die Einhaltung der hohen Standards im Geschäft verantwortlich sein, während Sie gleichzeitig eine dynamische Teamumgebung fördern. Sie werden die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu entwickeln und Teil eines Unternehmens zu sein, das sich für das Wachstum und die Entwicklung seiner Mitarbeiter einsetzt. Wenn Sie eine Leidenschaft für den Einzelhandel haben und in einem Umfeld arbeiten möchten, das Vielfalt und Engagement schätzt, ist dies die perfekte Gelegenheit für Sie.

Benefits

Monatlicher Verkaufsbonus

Mitarbeiterrabatte

Karrieremöglichkeiten

Engagement in der Gemeinschaft

Qualifications

• Mindestens 2 Jahre Berufserfahrung erforderlich.
• Exzellente Kundenservicefähigkeiten und Teamarbeit.

Responsibilities

• Sicherstellung einer positiven Kundenerfahrung durch Einhaltung der Store-Standards.
• Zusammenarbeit mit dem Führungsteam zur Erreichung von Geschäftszielen.

Skills

Kundenservice

Teamarbeit

Kommunikationsfähigkeiten

Technologiekompetenz

Education

High School Abschluss

Tools

Kasse

iPhone

Job description

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LOCATION NAME: Fountains At Arbor Lakes, Maple Grove

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to : Store Manager and/or Co-Manager

Our Values:

We Love What We Do

• Bring positive energy and enthusiasm.

We Own What We Do

• Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

• Model high standards of honesty and integrity.

We Belong

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.

• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.

• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.

Be committed to the customer having a consistent positive experience:

• Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.

• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.

• Work closely with the store leadership team to understand and follow all policy and procedures.

Bring the power of shoes to life by leveraging in-store and digital services:

• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).

• Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).

• Communicates supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.

• Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.

• Supports team in managing payroll and associate timekeeping activities.

• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize associates through our company recognition tools.

• Support team by training and coaching associates.

• Performs all other associate duties within store.

• Performs other duties as assigned by the Store Manager or other leaders.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.

• Ability to develop collaborative working relationships.

• Good verbal and written communication skills.

• Ability to move with tempo and hold team accountable to meet time bound expectations.

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years' workforce experience.

• Minimum high school graduate or equivalent.

The estimated pay range for this position is $17.10 to $22.20. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! https://mymobilewalletcard.com/dbi/ . This position is eligible for our Monthly Sales Bonus.

ALREADY AN ASSOCIATE?

You must apply through our internal portal:
click here

Why Choose A Career with Designer Brands?

Empowering associatesand building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders
• Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
• Dedicated to giving back and community involvement

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not respond to interview requests or other messages from these). If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message [e-mail]. Please know we are working to do what we can to stop these scams.

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