DSW Store Lead Full-Time

DSW Designer Shoe Warehouse; Maple Grove (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Store Lead, der die Kundenbindung und das Teamengagement fördert. In dieser spannenden Rolle sind Sie für die Personalisierung des Kundenerlebnisses verantwortlich und stellen sicher, dass die Ladenstandards eingehalten werden. Sie arbeiten eng mit dem Store Manager zusammen, um Geschäftskennzahlen zu erreichen und ein sicheres Umfeld zu gewährleisten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu begeistern und ein motiviertes Team zu führen, dann ist diese Position genau das Richtige für Sie. Werden Sie Teil eines dynamischen Teams und tragen Sie zur Weiterentwicklung des Unternehmens bei.

Qualifications

• Mindestens 2 Jahre Berufserfahrung erforderlich.
• Fähigkeit, effektive Beziehungen aufzubauen und zu kommunizieren.

Responsibilities

• Personalisierung des Kundenerlebnisses durch Vorbildverhalten.
• Überwachung der Ladenoperationen und Erreichung von Geschäftskennzahlen.

Skills

Kundenservice

Professionelles Auftreten

Teamarbeit

Flexibilität

Technologiekompetenz

Education

High School Diplom oder gleichwertig

Tools

Kasse

iPhone

Rechner

Job description

Join to apply for the DSW Store Lead Full-Time role at DSW Designer Shoe Warehouse.

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values:

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

• Personalize customer experience: Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors, responding promptly to customer and associate requests, and achieving store goals and KPIs.
• Ensure positive customer experiences: Maintain store standards, complete daily tasks such as cleaning and recovery, and respond to feedback with urgency.
• Monitor store operations: Review communication, assign tasks, and follow through on actions.
• Achieve business metrics: Meet goals, understand trends, and communicate progress to leadership.
• Manage inventory and digital services: Participate in freight receipt, product placement, markdowns, and omni-channel activities like BOPIS.
• Prioritize safety and customer service: Ensure a safe environment, address concerns promptly, and manage payroll activities.
• Support team engagement: Recognize, train, and coach associates, perform other duties as assigned.

Required Skills:

• Excellent customer service, professionalism, and enthusiasm.
• Ability to develop collaborative relationships and communicate effectively.
• Ability to meet time expectations and work flexible hours including nights, weekends, and holidays.
• Proficient in store technology (Register, iPhone, Calculator).
• Physical ability to stand, walk, lift up to 50 pounds, and perform physical tasks regularly.

Experience:

• Minimum 2 years of workforce experience.
• High school diploma or equivalent.

The estimated pay range is $17.10 to $22.20, with actual pay based on various factors including experience and location. Benefits are not included in this range. This position is eligible for a monthly sales bonus.