DSW Store Associate Part-Time

DSW Designer Shoe Warehouse; Greensboro (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Store Associates. In this entry-level role, you'll provide exceptional customer service, assist with transactions, and help maintain a welcoming store atmosphere. Ideal candidates will thrive in a fast-paced environment, demonstrating a commitment to customer satisfaction while embracing the company's core values. This is a fantastic opportunity to grow within a supportive community that values diversity and encourages personal growth. If you're ready to bring your energy and passion for shoes to a dynamic retail environment, we want to hear from you!

Qualifications

• Professional, friendly demeanor with strong customer service skills.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Greet customers and personalize their shopping experience.
• Maintain a clean and organized store environment.

Skills

Customer Service Orientation

Communication Skills

Technology Proficiency

Ability to Work in Fast-Paced Environment

Physical Stamina

Education

No previous retail experience required

Tools

Cash Register

iPhone

Calculator

Job description

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Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to:

Store Manager and/or Customer Experience Leader (CEL)

Our Values:

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Be committed to the customer having a consistent positive experience:

• Maintain a neat, clean, and safe environment for internal and external customers, including clearing trash, cleaning the store, and organizing stock.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, and maintain the stockroom.

Leverage in-store and digital services:

• Complete fulfillment functions including locating items, inspecting, packaging, and labeling for pickup/delivery.
• Use company tools to check product availability and assist customers.
• Perform other duties as assigned.

Customer service and transaction responsibilities:

• Process transactions following company policies, ensure accuracy, and partner with the CEL for escalated issues.
• Follow asset protection policies.

Bring fun and energy:

• Participate in team meetings and training, be open to coaching, and support inclusivity.

Required Skills:

• Availability to meet business needs.
• Professional, friendly, customer service-oriented.
• Ability to work efficiently in a fast-paced environment.
• Good communication skills.
• Proficient with technology (register, iPhone, calculator).
• Ability to stand or walk for up to 100% of the time.
• Ability to lift up to 50 pounds occasionally.
• Ability to stoop, kneel, crouch, or crawl regularly.

Experience:

• No previous retail experience required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail