DSW Store Associate Part-Time

Designer Brands; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dynamic Store Associate to join their team. This part-time role focuses on delivering exceptional customer service and ensuring a pleasant shopping experience for customers. As a brand ambassador, you'll engage with customers, assist with transactions, and maintain a neat store environment. If you're enthusiastic about retail and enjoy helping others, this position offers a fantastic opportunity to grow in a supportive and energetic atmosphere. Join a team that values positive energy and inclusivity while making a difference in every customer's shopping journey.

Qualifications

• Friendly and customer-focused attitude is essential.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Maintain store cleanliness and organize merchandise.

Skills

Customer Service

Communication Skills

Technology Proficiency

Team Collaboration

Education

High School Diploma

Tools

Point of Sale System

iPhone

Job description

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General Summary

The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What's Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties And Responsibilities

• Be empowered to meet the customer where they are and personalize their experience.
• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
• Maintain a neat, clean, and safe environment for customers, including cleaning and housekeeping tasks.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize the stockroom.
• Complete all functions of the fulfillment process including locating items, inspecting condition, packaging, and labeling for pickup/delivery.
• Use company tools to search product availability and assist customers with orders.
• Follow all asset protection policies and procedures.
• Complete customer transactions accurately, operate the register, and partner with the CEL for escalated issues.
• Participate actively in team meetings and training, support inclusivity, and be receptive to feedback.

Required Skills

• Availability to meet the needs of the business.
• Professional, friendly, and customer-focused attitude.
• Ability to move quickly to meet expectations.
• Good verbal and written communication skills.
• Proficient in using technology (register, iPhone, calculator).
• Ability to stand or walk for up to 100% of the time.
• Ability to lift up to 50 pounds occasionally and frequently.
• Ability to stoop, kneel, crouch, or crawl regularly.

Experience

• No previous retail experience required.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Purchasing
• Industry: Retail