DSW Assistant Store Manager

DSW Designer Shoe Warehouse; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Join an innovative retail leader as an Assistant Store Manager, where your enthusiasm and customer service skills will shine. This role is about creating a welcoming environment, fostering team development, and ensuring customer satisfaction. You'll be at the forefront of driving sales and managing inventory while embracing a culture that values inclusivity and growth. If you're ready to take the next step in your career and make a real impact within a vibrant community, this opportunity is perfect for you.

Qualifications

• 2+ years of management experience in a retail environment.
• Strong customer service and communication skills.

Responsibilities

• Personalize customer interactions and maintain store standards.
• Manage inventory and oversee sales activities.

Skills

Customer Service

Communication

Adaptability

Technology Proficiency

Physical Ability

Education

High School Diploma

College Degree (Preferred)

Job description

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About DSW

We have a personal relationship with our shoes! Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. Joining DSW means becoming part of a community grounded in our core values, including 'We Belong', which encourages diverse perspectives and inclusivity. We support our associates in putting their best foot forward and helping our customers do the same. We are excited for you to be part of our growth and evolution.

Reports To

Store Manager and/or Co-Manager

Our Values

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Embrace feedback and change as opportunities for growth.
• We Do What’s Right: Model honesty and integrity.
• We Belong: Value diverse experiences and perspectives.

Key Responsibilities

1. Customer Experience: Personalize customer interactions, model behaviors, respond to feedback, and maintain store standards.
2. Sales and Merchandising: Use reports to maximize sales, oversee inventory activities, and ensure policies are followed.
3. In-Store and Digital Services: Manage inventory, omni-channel activities, and supply needs.
4. Customer and Associate Safety: Ensure a safe environment, resolve concerns, and support scheduling and labor management.
5. Team Development: Recognize, train, coach, and participate in recruiting and onboarding.
6. Other Duties: Perform additional tasks as assigned by leadership.

Required Skills

• Excellent customer service skills with professionalism and enthusiasm.
• Ability to build collaborative relationships and communicate effectively.
• Adaptability to meet business needs, including availability for nights, weekends, and holidays.
• Proficiency with technology used in customer interactions.
• Physical ability to stand, walk, lift up to 50 pounds, and perform physical movements regularly.

Experience

• Minimum 2 years management experience.
• High school diploma or equivalent; college preferred.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail