DSW Assistant Store Manager

DSW Designer Shoe Warehouse; Flowood (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovativer Einzelhändler sucht einen dynamischen Assistant Store Manager, der leidenschaftlich daran interessiert ist, eine positive Kundenerfahrung zu schaffen. In dieser Rolle sind Sie verantwortlich für die Schulung und Motivation des Teams, die Gewährleistung von Sicherheitsstandards und die Unterstützung bei der Erreichung von Verkaufszielen. Sie werden Teil einer Gemeinschaft, die Wert auf Vielfalt legt und die Stimmen aller Mitarbeiter schätzt. Wenn Sie eine Karriere in einem Umfeld anstreben, das Wachstum und Zusammenarbeit fördert, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Managementerfahrung erforderlich.
• Exzellente Kundenservicefähigkeiten mit Professionalität und Enthusiasmus.

Responsibilities

• Überwachung der Verkaufsziele und KPI-Performance.
• Entwicklung strategischer Pläne in Zusammenarbeit mit dem Store Manager.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Technologische Fähigkeiten

Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten

Education

High School Diploma oder gleichwertig

Einige College-Kurse (bevorzugt)

Tools

Kassensysteme

Mobile Geräte

Job description

Join to apply for the DSW Assistant Store Manager role at DSW Designer Shoe Warehouse

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to

Store Manager and/or Co-Manager

Our Values:

• We Love What We Do: Bring positive energy and enthusiasm.
• We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right: Model high standards of honesty and integrity.
• We Belong: Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Respond promptly to customer and associate requests or feedback.
• Maintain store standards to ensure positive customer experiences. Complete daily open/close tasks including cleaning, recovery, and maintenance.
• Partner with Store Manager to develop strategic plans and communicate action plans to the team.

Be committed to providing a consistent positive customer experience:

• Review and communicate progress towards goals, understand business trends.
• Increase sales through inventory management and merchandise presentation.
• Oversee audit processes, donations, transfers, damages, etc.
• Ensure policies and procedures are followed in collaboration with the Store Manager.

Leverage in-store and digital services to bring shoes to life:

• Manage inventory activities including freight, product placement, markdowns, and out-of-stock items.
• Oversee omni-channel activities like Charge/Send and BOPIS.
• Ensure supply needs are met for smooth operations.

Prioritize customer safety and satisfaction:

• Maintain a safe environment; ensure equipment is functioning properly.
• Support associates in resolving customer concerns and escalate when necessary.
• Assist with scheduling, forecasting, and labor management.
• Participate in performance reviews and provide feedback to team members.

Foster a fun and energetic store environment:

• Recognize team achievements.
• Develop team through training, coaching, and motivation.
• Assist in recruiting and onboarding new team members.
• Perform other duties as assigned.

Required Skills:

• Excellent customer service skills with professionalism and enthusiasm.
• Ability to build collaborative relationships.
• Strong communication skills.
• Ability to work efficiently in a fast-paced environment and hold team accountable.
• Availability for nights, weekends, holidays, and shifts outside regular hours.
• Proficiency with relevant technology (e.g., register, mobile devices).
• Physical ability to stand, walk, lift up to 50 pounds, and perform physical tasks.

Experience:

• Minimum 2 years management experience.
• High school diploma or equivalent; some college preferred.