DSS Coach - Academic Success Center

University of Tennessee, Knoxville; Knoxville (TN); Presencial; USD 44.000 - 54.000; Jornada completa

Descripción de la vacante

The University of Tennessee, Knoxville (UTK) is seeking a DSS Coach for the Academic Success Center in Knoxville, TN. The role focuses on proactive academic support, building relationships with students, and coordinating coaching services across campus to promote persistence and well-being.

Responsibilities include coaching students, developing resources, and supporting unit-wide initiatives while maintaining accurate appointment records and referrals to campus resources.

Formación

• Bachelor’s Degree required.
• 1 year experience mentoring, coaching, or advising undergraduate or high school students.
• Strong interpersonal and communication skills.
• Ability to work collaboratively.

Responsabilidades

• Provide individualized, group, and/or classroom coaching to students to support academic, career, and personal development.
• Use strengths-based approaches to coach students in setting and achieving goals.
• Develop coaching competencies and expertise in the unit’s focus area.
• Maintain accurate records of coaching sessions using university-approved systems.
• Collaborate with faculty and staff to identify students needing additional coaching support.
• Deliver workshops and design student-facing resources for student success.

Conocimientos

Strong interpersonal and communication

Ability to work collaboratively

Educación

Bachelor’s Degree

Master’s Degree

Descripción del empleo

DSS Coach - Academic Success Center - UTK

Knoxville, TN, United States

Job Description

The DSS Coach provides proactive and intentional academic support for UTK students to not only succeed in their academic endeavors but thrive. Coaches will build meaningful relationships with an assigned number of students and assist them in better understanding their strengths so that they can meet their unique goals and enhance their well-being. Through the use of data and referrals from faculty and staff, coaches promote persistence by identifying and providing strategic outreach to students who may need short-term or long-term intrusive academic support. Coaching appointments focus on helping each student holistically understand their strengths and identify ways those strengths can support their academic goals and well-being. Coaches may provide support through various strategies: time management, learning strategies, goal-setting, and targeted referrals to campus resources, including resources which deepen, enhance, and maximize the student's UT experience. Coaching sessions may take place both in a structured, office environment and also in less-structured locations across campus, meeting students in high-traffic, convenient locations. In addition to engaging with students and maintaining their caseload, the DSS coach will support their assigned unit through developing knowledge of the needs of their specific population of students and the specific resources available through their office. Coaches will also support their unit by maintaining accurate records of appointments, implementing programming, and designing resources.

Responsibilities

Coaching (80%)

• Provide individualized, group, and/or classroom coaching to students to support their academic, career, and/or personal development.
• Use strengths-based approaches to coach students in setting and achieving goals related to academic success, career exploration, and/or personal growth.
• Develop divisional coaching competencies as well as expertise in your assigned unit’s area of focus.
• Utilize a strengths-based approach to empower students, foster self-efficacy, and support well-being.
• Manage caseload of students assigned and conduct check-ins as needed to provide ongoing support.
• Collaborate with faculty and staff to identify students in need of additional coaching support.
• Maintain accurate records of coaching sessions and student progress using university-approved systems.

Departmental Outreach and Engagement (20%)

• Participate in departmental initiatives, including attending professional development opportunities or strategic planning exercises, and maintaining accurate records for program assessment.
• Deliver workshops and design student-facing resources for student success.
• Serve on committees or task forces as assigned to support university-wide student success initiatives.
• Engage in outreach efforts and student events to promote coaching services and recruit students to participate.
• Assist office leadership as needed with administrative tasks such as reporting or data analysis through collection of data and timely, consistent appointment notes.

Qualifications

Required Qualifications

• Education:
  • Bachelor’s Degree
• Experience:
  • 1 year experience mentoring, coaching, or advising undergraduate or high school students. This may include time as a student leader or graduate assistant.
• Knowledge, Skills, Abilities:
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively.

Preferred Qualifications

• Education:
  • Master’s Degree
• Experience:
  • 1-2 years experience mentoring, coaching, or advising undergraduate students as a full-time higher education professional.
• Knowledge, Skills, Abilities:
  • Familiarity with student development theories and coaching methodologies.

Work Location

• Location: Knoxville, TN
• Onsite

Compensation and Benefits

• UT market range: MR8
• Anticipated hiring range: Minimum $49,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.