Academic Program Coordinator, Agricultural Leadership, Education and Communications Department: UTIA

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Tennessee, Knoxville is seeking an Academic Program Coordinator to manage undergraduate and graduate records, assist admissions and graduation processes, and support accreditation reporting. The role includes advising online master’s students and coordinating timetables and course offerings.

Responsibilities include compiling data for reports, maintaining databases, supporting faculty and students on policy matters, and helping with events and recruiting efforts within the ALEC

Qualifications

• High school diploma with four years of relevant experience (student services, success, or related).
• Experience with student information systems and academic processes is preferred.
• Strong written and interpersonal communication skills; attention to detail.

Responsibilities

• Maintain undergraduate and graduate records.
• Assist admissions, forms, and graduation documentation.
• Prepare reports for accreditation and program evaluation.
• Advise online master's students and coordinate timetables.
• Support faculty and students with course progression and petitions.
• Develop marketing/informational materials for programs.

Skills

Excel

Word

PowerPoint

Qualtrics

Email

Communication

Education

High school diploma

Associate's or Bachelor's degree

Tools

Banner

Argos

DocuSign

Job description

Job Description

This is a regular, non-exempt position with full benefits, Market Range 05.

The ALEC Department is requesting hiring an Academic Program Coordinator. The primary responsibilities of the position include processing, reporting, and maintaining graduate and undergraduate academic records tracking, registration and enrollment for undergraduate and graduate programs, timetable building, advising online master’s students, and providing support to students and faculty. This person would also serve as the primary point of contact for current and perspective students concerning ALEC’s undergraduate and graduate programs and university academic policies and procedures.

Responsibilities

• Manages and maintains undergraduate and graduate students’ records.
• Assists undergraduate and graduate program coordinators with admissions, forms, and graduation forms.
• Collect, prepare, and maintain documentation and reporting efforts for accreditation of the program.
• Communicates and guides undergraduate and graduate students regarding events, policy changes, timetable, degree and scholarship deadlines, certifications required, and other areas as needed.
• Coordinates, facilitates, and submits student class systems (Banner, etc.) information, course offerings and changes, and classroom scheduling.
• Collects data and runs reports for graduate and undergraduate programs.
• Advises online master’s students completing the coursework only option.
• Maintains student database and email list.
• Works closely with Student Success Advisors, undergraduate/graduate program coordinators, and faculty on course progression, program requirements, GPA projections, and course substitution petitions.
• Collaborate with and support the undergraduate and graduate committee.
• At the direction of the Student Success Advisor or faculty advisor, analyzes academic history to draft course petitions for review and approval by the advisor, department head, and the College.
• Prepare academic reports for internal and external audiences using multiple data sources.
• Developing marketing /informational material for the undergraduate and graduate programs.
• Assists with student recruiting, including scheduling and meeting with prospective students and their families.
• Assist with other annual events such as Ag Day, Holiday parties, and departmental functions.
• Other events deemed necessary or required for department and undergraduate and graduate programs.
• Provides logistical support for student organizations within the department, including communicating and scheduling student-led events.

Qualifications

Education And Experience:

• A high school diploma and four years of relevant experience (student services, student success, or closely related student-support capacity), or an equivalent combination of training and experience, is required.

Knowledge, Skills, & Abilities:

• Excellent skills in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe, survey design in Qualtrics, and email.
• Excellent written and interpersonal communication skills.
• Ability to prioritize multiple tasks, work independently within guidelines, ability to work in a team, speak effectively in public, think critically, problem solve, attention to detail, and desire to continue to learn.
• Ability to learn new software programs in a timely manner.
• Ability to gather data, compile information, and prepare reports.
• Communicate confidently in writing, with knowledge of basic grammar.
• Knowledge of UT academic policies and procedures and the ability to effectively apply them to situations.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education and Experience:

• An Associate's or Bachelor's degree with four or five years of professional administrative or customer service experience at a University is preferred.
• Experience supporting undergraduate and graduate programs.
• Using student information systems, coordinating academic processes, preparing accreditation, assessment, or intuitional reports.
• Advising Students.

Knowledge, Skills, & Abilities:

• Skilled in Banner, Argos, and DocuSign.
• Knowledge of basic math.

Work Location

• Location: Knoxville Campus
• Onsite

Compensation And Benefits

• UT market range: Market Range 05
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!