Advising Technology & Experience Manager - Student Success Administration - UTK

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 60,000 - 82,000; Full time

Job summary

The University of Tennessee, Knoxville, invites applications for the Senior Coordinator of Advising Technology & Experience. This role provides specialized expertise in academic advising, student-facing technology solutions, project coordination, and alignment with university policies and priorities.

You will work across colleges and departments to identify needs, implement data-informed improvements, and enhance the advising experience for students and advisors, while partnering with the

Qualifications

• Bachelor’s Degree required; 3 years in higher education advising or related field.
• Experience with enterprise platforms (e.g., Banner, Degree Works, Navigate, Salesforce, Slate, Asana).
• Strong communication and writing skills for diverse campus partners.
• Ability to analyze data to inform advising improvements.
• Experience coordinating multiple projects.

Responsibilities

• Evaluate complex advising technology and processes with cross-functional teams.
• Develop user-facing documentation and resources for advising systems.
• Coordinate advising technology initiatives and continuous improvement projects.
• Analyze data and stakeholder feedback to inform service enhancements.
• Support student-facing advising experiences and problem resolution.

Skills

Academic advising

Data analysis

Project coordination

Stakeholder engagement

Documentation

Education

Bachelor’s Degree

Master’s Degree

Job description

Job Description

The Senior Coordinator of Advising Technology & Experience provides specialized expertise and coordination related to the academic advising experience, student-facing technology solutions, project coordination, and a deep understanding of advising practices. This position evaluates complex advising processes, technology needs, stakeholder feedback, and data to identify barriers affecting students and advisors. This position also develops and recommends resources that promote effective use of advising systems and improvement of the advising experience through solutions consistent with university policies, practices, and strategic priorities. Using professional knowledge of academic advising, student success practices, and advising technologies, the position determines appropriate methods for completing assigned initiatives and adapts approaches when needs, priorities, or system requirements compete.

The Senior Coordinator of Advising Technology & Experience provides specialized expertise and coordination related to the academic advising experience, student-facing technology solutions, project coordination, and a deep understanding of advising practices. This position evaluates complex advising processes, technology needs, stakeholder feedback, and data to identify barriers affecting students and advisors. This position also develops and recommends resources that promote effective use of advising systems and improvement of the advising experience through solutions consistent with university policies, practices, and strategic priorities. Using professional knowledge of academic advising, student success practices, and advising technologies, the position determines appropriate methods for completing assigned initiatives and adapts approaches when needs, priorities, or system requirements compete.

This position independently coordinates advising technology initiatives and continuous improvement projects, collaborates across colleges and university departments to evaluate needs, resolves issues, and implements data-informed solutions. Serving as a partner to the Director, this position maximizes the advising experience and technical skills (without enterprise-wide responsibility or a student caseload).

Responsibilities

Academic Technology Solutions (40%)

• Evaluates complex advising technology and process needs and recommends solutions in collaboration with colleges and university departments to address needs spanning functional areas.
• Applies specialized knowledge of academic advising practices and student needs when evaluating system functionality, business processes, and technology solutions.
• Coordinates the design, testing, validation, and ongoing refinement of advising system enhancements and new functionality, determining appropriate methods and identifying issues requiring cross-functional resolution.
• Maintains specialized working knowledge of advising-related systems, including CRM/SRM and student information systems, academic planning and degree audit tools, scheduling systems, and reporting resources and uses to troubleshoot complex issues , solutions, or referrals.
• Identifies, evaluates, and recommends solutions for technology-related pain points, usability concerns, adoption issues, and process gaps affecting students and advisors.
• Develops and maintains user-facing documentation, guides, and resources that promote effective system use, student self-service, and consistent advising practices.

Reporting & Continuous Improvement (25%)

• Analyzes advising data, reports, stakeholder feedback, and information from multiple sources to evaluate complex challenges, identify trends and barriers, and collaborates with campus partners to determine opportunities to improve advising services and the student experience.
• Evaluates student and advisor needs and determines appropriate methods for assessing service, process, technology, and engagement concerns.
• Develops reports, visualizations, summaries, and presentations that translate complex information into actionable recommendations and modifies recommendations as appropriate due to competing operational needs, policies, or practices.
• Recommends and coordinates process improvements based on assessment findings and monitors outcomes to determine whether solutions are achieving intended results.

Strategic Initiatives & Project Coordination (20%)

• Coordinates complex projects and strategic initiatives aligned with campus-wide advising priorities and division goals, establishing work plans, timelines, deliverables, and methods for accomplishing assigned objectives.
• Assists with the implementation and ongoing refinement of the advising strategic plan and evaluates progress against established goals and outcomes.
• Collaborates with colleges and university departments to identify and resolve challenges affecting project implementation, consulting with the Director on novel, sensitive, or potentially far-reaching matters.
• Prepares analyses, materials, summaries, and recommendations for leadership and campus partners to support decision-making related to advising initiatives.
• Participates in relevant professional development to remain current on advising practices, student success strategies, technology, assessment, and emerging practices.

Student-Facing Services & Experience Enhancement (15%)

• Provides general guidance related to advising services, processes, systems, resources, and evaluating student inquiries with appropriate solutions and referrals.
• Applies professional knowledge of academic advising and the student lifecycle to evaluate technology solutions, communications, initiatives, processes, and other projects for their impact on different student populations.
• Develops strategies and identifies barriers affecting students’ ability to navigate advising services and academic systems and recommends solutions that improve access, clarity, engagement, student self-authorship, and student success.
• Proves work direction to a student intern, including establishing assignments and priorities, monitoring work and providing coaching and feedback related to projects supporting the advising experience.

Other Duties As Assigned

QUALIFICATIONS

Required Qualifications

• Education:
  • Bachelor’s Degree
• Experience:
  • Bachelor’s degree from an accredited 4-year institution
  • 3 years of experience working in a higher education setting (e.g. campus or organization) providing academic or client support services, managing programs or projects, and proficiency using enterprise platforms (e.g. Banner, Degree Works, DARS, Navigate, Salesforce, Slate, Asana) or an equivalent combination of education and experience.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

• Knowledge, Skills, Abilities:
  • Experience working in academic advising, student success, student affairs, higher education, or a related field.
  • Technical proficiency using advising and student information systems, data dashboards, spreadsheets, and project implementation.
  • Ability to leverage technology and analyze data to evaluate experiences, identify opportunities, and communicate meaningful insights.
  • Strong project coordination and process improvement skills, including assessing the advising community and student experiences.
  • Excellent oral communication and writing skills to present, facilitate, and translate complex or technical information.
  • Interpersonal skills to support relationship building and representation with vendors and campus partners in the absence of the Director.
  • Ability to think strategically and assess opportunities and concerns to enhance the student and advisor experience.
  • Ability to exercise sound judgment, discretion, and professionalism while supporting leadership priorities and handling sensitive or complex matters.
  • Student-centered professional with knowledge of the student lifecycle.
  • Demonstrated ability to coordinate multiple projects simultaneously, manage deadlines, and maintain progress across competing priorities.

Preferred Qualifications

• Education:
  • Master’s Degree
• Experience:
  • Master’s degree in higher education, student development, or a related field.
  • 2+ years of progressive professional work experience in higher education, advising, project management, utilizing assessment and data to evaluate program effectiveness, and/or a related field.
• Knowledge, Skills, Abilities:
  • Demonstrated knowledge of academic advising and student success practices within a higher education environment to effectively support advisor and student needs.
  • Experience implementing or recommending technology solutions for campus-wide initiatives using common systems (e.g. Salesforce, Navigate, Slate, etc.) CRM platforms, or student information systems.
  • Proficiency using Qualtrics and experience in assessment, reporting, dashboard, and data visualization.
  • Familiarity with user experience, change management, design thinking, coordinating projects, and/or process improvement.
  • Technical expertise using Microsoft 365 (Excel, SharePoint, and PowerPoint) and creating knowledge articles

Work Location

• Location: Knoxville, TN
• Onsite

Compensation And Benefits

• UT market range: MR10
• Anticipated hiring range: $71,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.