DSP - Enhanced Support 1:1

Incompass Human Services, Inc.; Chelmsford (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Incompass Human Services, Inc. is seeking an Enhanced Support Direct Support Professional in Chelmsford, MA.

This 1:1 role requires providing highly individualized care to adults with developmental and intellectual disabilities who attend Day Services Programs. Responsibilities include following detailed plans, participating in advanced training, documenting observations, and collaborating with clinicians to ensure safety, dignity and quality of life for participants.

Qualifications

• High School diploma or GED required.
• Experience with de-escalation strategies or PBS preferred.
• MAP certification or willingness to obtain meds administration training.
• Ability to implement behavior plans and safety protocols.

Responsibilities

• Provide direct, individualized support to participants with complex needs.
• Follow DHSP/ISP plans and safety strategies.
• Participate in advanced training (behavior support, trauma-informed care).
• Document data accurately and maintain care records.

Skills

De-escalation

Positive Behavior Supports

Trauma-informed care

Medical knowledge

Crisis intervention

Education

High School diploma or GED

Job description

## Description**This is a bargaining unit position****Monday- Friday, 8:00 am - 3:00 pm. Chelmsford, MA****Summary**Direct Support Professional staff are members of a team responsible for providing high quality direct care services to adults with developmental and intellectual disabilities who attend Incompass Day Services Programs. Staff are responsible for assisting individuals participating in groups and activities prescribed in the participants Day Habilitation Support Plan (DHSP) or Community Based Day Supports Individual Support Plan (ISP).The Enhanced Support Direct Support Professional (DSP) provides 1:1 support to individuals in the Day Services Program who require a higher level of care due to complex medical needs, behavioral challenges, or both. This role requires advanced skills, heightened vigilance, and a strong understanding of individualized care strategies to promote safety, dignity, and quality of life for the participants served. DSPs in this role may rotate among individuals requiring enhanced care to promote continuity of service while reducing staff fatigue and ensuring skill cross-training.**Essential Job Functions*** Provide consistent, direct, and individualized support to participants with higher clinical, behavioral, or medical needs.* Follow detailed protocols and support plans that include individualized behavior plans, medical protocols, and safety strategies.* Participate in ongoing advanced training (e.g., behavior support, de-escalation, trauma-informed care, medical equipment use).* Support the implementation of Positive Behavior Supports (PBS), including modeling strategies and serving as a peer coach when trained, to ensure consistency and effectiveness across staff.* Engage in active supervision and redirection to maintain a safe environment for the individual and others.* Document all data with high accuracy, noting interventions, behavior tracking, and medical observations per plan.* Assist with complex ADLs including mobility assistance, feeding protocols, toileting with adaptive supports, and hygiene care.* Administer or monitor medications and treatments as authorized (MAP certification required).* Collaborate closely with clinicians, nurses, and behavior specialists to ensure fidelity to plans.* Participate in pre-shift briefings and debriefings to ensure knowledge of daily needs, risks, and required interventions.* Serve as an advocate for the participant's preferences, choices, and rights.* Support skill-building and inclusion activities based on the participant's ISP and DHSP goals.* Rotate assignments with other Enhanced Support DSPs when required, maintaining familiarity with multiple individuals needing enhanced care.* Respond appropriately to crisis situations using proactive strategies and approved safety techniques.**Supervisory Responsibilities**None**Qualifications***To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.***Language Skills**Ability to effectively, professionally and respectfully communicate with co-workers, management, Participants, guardians and stakeholdersMust be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion.Ability to speak effectively, professionally, and respectfully before groups.**Mathematical Skills**Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.**Reasoning Ability**Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form.Ability to deal with problems, maintaining composure and professionalism.**Physical Demands**While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk, and hear.The employee must frequently lift and/or move up to 50 pounds.Employees working with individuals who require physical interventions for behavior control need to demonstrate competency in physical restraint techniques (PAC restraint certification required).Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.**Work Environment**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud.*This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job-related duty as directed by their immediate supervisor or another member of management in the Residential function.*## Qualifications**Experience/Education*** High School diploma or GED required.* Minimum of 1 year of experience working with individuals with high support needs in a behavioral health, IDD, or nursing setting.* Experience with de-escalation strategies, medical equipment (e.g., G-tubes, oxygen), or behavioral support plans strongly preferred.* Experience with Positive Behavior Supports (PBS) or willingness to be trained as a PBS Coach to assist peers in behavior strategy implementation.**Certificates, Licenses, Registrations***Must successfully complete all mandatory training courses as required by the Agency within the required timeframe.** Current First Aid and CPR certification.* US Issued, Current Drivers License* Certification in agency-approved physical intervention/restraint techniques.* A willingness to complete and maintain advanced certifications (e.g., Safety-Care, trauma-informed training, seizure protocol training).**Additional Requirements*** Demonstrated ability to remain calm and composed under pressure.* Strong interpersonal skills, including the ability to build trust with individuals with complex needs.* Physical ability to perform transfers, repositioning, and other physical care duties safely.+ Ability to implement and respect individual routines, sensory strategies, and communication methods.