DSHS SCC Food Program and Support Services Manager

Washington State Health Care Authority; Steilacoom (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Food Program and Support Services Manager to lead food and custodial services for residents and staff. You will fill vacancies, develop people, and build cross-department relationships to keep operations reliable.

This onsite, Monday–Friday role in Steilacoom requires travel by ferry and bus and offers the chance to shape long-term operations while coaching teams to work independently and take ownership of results.

Qualifications

• Four years of experience in institutional management, hotel and/or restaurant administration.
• Four years of supervisory experience, including program planning, execution, and budgeting.

Responsibilities

• Lead food and custodial services to maintain reliable daily operations.
• Manage staffing needs and work toward filling vacancies.
• Coach and develop employees to work confidently and independently.
• Set clear expectations and help staff take ownership of their work.
• Plan and manage program operations and budgets.
• Adjust priorities as operational needs change.
• Build relationships across departments to coordinate services and solve problems.
• Improve efficiency and strengthen continuity of operations.
• Model accountability, teamwork, and respectful communication.

Skills

Institutional management experience

Hotel & restaurant administration

Business administration experience

Education

Bachelor's degree in food management or hotel/restaurant administration

Tools

Computrition

Temp-trak

Job description

Good operations start with a team that can count on each other.

As the Food Program and Support Services Manager, you'll lead food and custodial services that residents and staff depend on every day. Your challenge is to keep those services reliable while building a team that can handle changing priorities, solve problems, and take ownership of its work. That means filling vacancies, developing people, and strengthening relationships across departments.

The opportunity is to build something that lasts.

We encourage you to apply if you enjoy developing people as much as managing operations. You set clear expectations, coach different personalities, and know when to step in or let others lead. You're comfortable with days that don't go as planned and understand that being present, building trust, and working across departments are essential to getting results.

Your first 90 days are about learning the operation and earning trust. You'll get to know your team, understand staffing and service needs, and build relationships with other departments. From there, you'll begin filling vacancies, strengthening daily operations, and helping staff become more confident and independent.

Within your first year, success means reliable services and a fully staffed team that can manage daily operations without depending on you for every decision.

And there's life outside of work to consider.

Steilacoom offers a quieter waterfront setting, parks, and views of Puget Sound. If you enjoy being near the water and spending time outdoors, the area has plenty to offer. This is an onsite position, Monday through Friday, 8:00 a.m. to 4:00 p.m. The role also requires willingness to travel by ferry and bus daily, so the commute is an important part of deciding whether this opportunity fits your life.

Still reading? Here's what you'll do.

Some of What You'll Do

• Lead food and custodial services to maintain reliable daily operations.
• Manage staffing needs and work toward filling vacancies.
• Coach and develop employees to work confidently and independently.
• Set clear expectations and help staff take ownership of their work.
• Plan and manage program operations and budgets.
• Adjust priorities as operational needs change.
• Build relationships across departments to coordinate services and solve problems.
• Improve efficiency and strengthen continuity of operations.
• Model accountability, teamwork, and respectful communication.

Who Should Apply

Required:

• Four years of experience in institutional management, hotel and restaurant administration, and/or business administration.
• Four years of supervisory experience, including program planning, execution, and budgeting.

Preferred:

• A bachelor's degree in food management or hotel/restaurant administration.
• Experience with integrated software systems such as Computrition and Temp-trak.
• Knowledge of Washington State procurement and management systems, including supply acquisition and accounting procedures.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nevatism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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