DSHS OOS Human Resource Consulant 4

State of Washington; Olympia (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) is hiring a Learning and Development Specialist to support holistic employee development, coaching, and consultation aligned with organizational priorities.

You will design, update, and deliver training using ILT, VILT, and online modalities, partnering with subject matter experts to drive measurable learning outcomes and effective change management across the agency.

Qualifications

• Bachelor’s degree in business, education, human resources, social or organizational behavioral sciences, or related field and three years of HR experience, including organizational development or change, or equivalent education/experience.
• Ability to collaborate with others at all levels and with vendors/partners.
• Familiarity with design tools such as Articulate 360, Camtasia, Canva, and Miro.

Responsibilities

• Provide holistic leadership development and competency-based training across the employee lifecycle.
• Coach, mentor, and consult to align with DSHS priorities and values.
• Develop and update lesson plans, handbooks, assessments, trainer guides, and materials for ILT/VILT/OLT.
• Refine and share online, ILT, and VILT content with subject matter experts.
• Lead meetings and virtual gatherings to facilitate knowledge transfer.
• Provide Change Management, Instructional Design, and Adult Learning guidance to management and staff.

Skills

Collaboration

Facilitation

Communication

Learning theory

Education

Bachelor’s degree (business/education/HRS)

Tools

Articulate 360

Camtasia

Canva

Miro

Job description

DSHS OOS Human Resource Consultant 4 - Learning and Development Specialist

The Human Resources Division (HRD) provides the strategic and operational framework for all personnel and workforce activities to ensure the agency can meet its mission.

DSHS's Office of the Secretary (OOS), Human Resources Division (HRD) is hiring for a Learning and Development Specialist to join our Organizational Developmental Team. In this position you will report to the Curriculum Designer and Manager.

As the Learning and Development Specialist, your work will provide holistic support to DSHS employees during their employee lifecycle through the provision of leadership development and competency-based training. You will support, coach, mentor and provide consultation that aligns with DSHS strategic priorities and the foundational values of the DSHS Organizational Development Team. Over time, that work builds consistency, confidence and stronger working relationships across teams.

Please note: This position is currently approved to work a flexible/hybrid schedule.

Some of what you'll do:

• Conduct accessible and inclusive learning and development opportunities for DSHS employees through multiple modalities including but not limited to coaching, mentoring, consultation, Instructor Led Training (ILT), Virtual Instructor Led Training (VILT), Microlearnings, Online Training (OLT), workshops, presentations, facilitation, and blended learning approaches.
• Serves as a designated expert on federal and state social service programs and is responsible for providing training development for all DSHS employees.
• Reviews assigned Project Work Requests and uses adult learning theory and industry-standard instructional design methods, to plan and implement training projects.
• In partnership with a team of Learning and Development Specialist: Designs, creates, and updates lesson plans, student handbooks, assessments, handouts, trainer guides and other necessary materials for instructor or virtual instructor led training.
• Refines, updates, and share online training, instructor led training and virtual instructor led training.
• Facilitates, leads, and manages meetings, conference calls and virtual gatherings to facilitate the knowledge transfer process with assigned subject matter experts.
• Provides Organizational Change Management, Instructional Design, and Adult Learning Theory perspective and consultation to management and all staff when policy, process, and/or systems are developed, procured, or change.

Who should apply?

A Bachelor’s degree with focus on business, education, human resources, social or organizational behavioral sciences, or related field AND three years of broad-based professional human resource experience, including facilitating organizational development or change, and advising and consulting on human resource issues OR Equivalent education/experience.

Preferred knowledge, skills, and abilities:

• Ability to collaborate with others at all levels of the organization as well as vendors and community partners.
• Facilitation skills and experience with planning and executing results-oriented group discussions and training.
• Familiarity with design applications such as Articulate 360, Camtasia, Canva, and Miro.
• Understanding of curriculum development, instructional design, and adult learning theory.
• Ability to gain new technical skills quickly.
• Effective communication skills; ability to communicate complex technical concepts in plain language; and concisely emphasize key messages.
• Experience with Person-Centered Practices or Human-Centered Design.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure ( Nepotism ) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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