DSHS FTAA EHR Readiness Specialist (Management Analyst 4)
State of Washington
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Benefits offered by this job
Job summary
Washington State Department of Social and Health Services (DSHS) seeks an EHR Readiness Specialist (Management Analyst 4) in Olympia. You will coordinate readiness across divisions, facilities, and partners, ensuring vendor materials align with workflows and policies for successful EHR adoption and ongoing optimization.
You will develop role-based resources, curricula, and guides, support instructor-led and virtual training, and monitor readiness metrics to drive continuous improvement and staff
Qualifications
- Experience coordinating readiness and end-user education with external vendors or system integrators.
- Experience supporting large technology implementations, including go-live and post-go-live activities.
- Experience developing or adapting training content to align with organizational policies, workflows, and technology systems.
Responsibilities
- Coordinate readiness strategy, end-user education activities, timelines, and dependencies across divisions and deployment phases.
- Serve as liaison between program leadership, clinical/operational teams, vendors, and EHR vendors to align readiness efforts.
- Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and solutions.
- Review and adapt vendor readiness plans, curricula, and materials to align with policies and operational standards.
- Develop and maintain role-based EHR readiness materials, including curricula, guides, user aids, simulations, and SOPs.
- Coordinate instructor-led, virtual, and train-the-trainer readiness activities including scheduling and go-live support.
- Evaluate readiness effectiveness using feedback and adoption metrics; recommend improvements to curricula and tools.
- Identify and mitigate readiness risks with risk, privacy, security, and other partners.
Skills
Education
Tools
Job description
Join DSHS in Olympia as an EHR Readiness Specialist (Management Analyst 4) and play a key role in preparing staff for the successful implementation, adoption, and ongoing optimization of the agency’s Electronic Health Record (EHR) system. In this role, you’ll coordinate readiness efforts across DSHS divisions, facilities, program teams, and external partners, ensuring vendor-developed solutions and materials align with DSHS workflows, policies, and operational needs. Your work will help identify readiness gaps, develop and improve role-based resources, and coordinate activities across implementation and post-go-live phases, helping staff build the knowledge and confidence needed to effectively use the EHR and supporting the long-term success of this enterprise initiative.
- Coordinate DSHS EHR readiness strategy, end user system education activities, timelines, and dependencies across divisions, facilities, project workstreams, and deployment phases.
- Serve as a key point of contact between DSHS program leadership, clinical and operational teams, HCMACS, systems integrators, and EHR vendors to align readiness efforts and resolve issues.
- Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and recommend solutions.
- Review, adapt, and integrate vendor-developed readiness plans, curricula, and materials to align with DSHS policies, workflows, operational requirements, and regulatory standards.
- Develop and maintain role-based EHR readiness materials, including curricula, facilitator guides, user guides, job aids, simulations, and standard operating procedures.
- Coordinate and support instructor-led, virtual, and train-the-trainer readiness activities, including scheduling, enrollment, resources, and go-live and post-go-live support.
- Evaluate readiness effectiveness using feedback, assessments, participation data, and adoption metrics, and recommend improvements to curricula, tools, and delivery methods.
- Identify and help mitigate readiness-related risks in collaboration with risk, privacy, security, business continuity, and other EHR program partners.
- Experience coordinating or integrating readiness, end user education, training, or enablement efforts with external vendors, systems integrators, or software providers.
- Experience supporting large, complex technology implementations, such as EHR, ERP, or other enterprise systems, including go-live and post-go-live activities.
- Experience developing or adapting training and instructional content to align with organizational policies, workflows, business requirements, and technology systems.
- Experience conducting needs assessments, developing role-based learning solutions, and evaluating readiness or training effectiveness using qualitative and quantitative information.
- Ability to collaborate effectively in a matrixed, multi-partner environment with program leaders, clinical and operational staff, IT teams, vendors, and other stakeholders.
- Knowledge of learning management systems (LMS), e-learning authoring tools, and other technologies used to develop, organize, and deliver learning content.
- Ability to analyze complex information, identify gaps and risks, and recommend practical solutions that support successful system adoption and continuous improvement.
- A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND four years of experience conducting research and analyzing policies, laws, rules, or regulations. OR
- A combination of education and experience totaling eight or more years.
- Work schedule: 8:00 AM – 5:00 PM, Monday through Friday.
- Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g., part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non‑overtime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate accrual to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 non‑overtime hours in a month do not earn a monthly accrual of vacation leave.
Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Updated 01-07-2026
Which of the following best describes how you meet the minimum qualifications for this position?
- I have a bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field, and at least four years of experience conducting research and analyzing policies, laws, rules, or regulations.
- I have a combination of education and experience totaling eight or more years that meets the minimum qualifications.
- None of the above
Please describe your experience conducting research and analyzing policies, laws, rules, or regulations.
- Required Question
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