DSHS FTAA EHR Readiness Specialist (Management Analyst 4)

State of Washington; Olympia (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

State of Washington in Olympia seeks an EHR Readiness Specialist to lead readiness activities for the agency’s EHR implementation, adoption, and ongoing optimization. You will coordinate readiness across divisions, facilities, project workstreams, and external partners to ensure vendor materials align with workflows and policies.

The role emphasizes developing role-based curricula, assessing gaps, and guiding go-live support in a collaborative, matrixed environment, focusing on long-term system

Qualifications

• Experience coordinating readiness and end user education with external vendors or software providers.
• Experience supporting large technology implementations (EHR/ERP) with go-live and post-go-live activities.
• Experience developing or adapting training content to align with policies, workflows, and technology systems.
• Experience conducting needs assessments, developing role-based learning solutions, and evaluating readiness or training effectiveness.
• Ability to collaborate in a matrixed, multi-partner environment with program leaders, clinicians, IT teams, vendors, and other stakeholders.
• Knowledge of learning management systems (LMS) and e-learning authoring tools.
• Ability to analyze complex information, identify gaps and risks, and propose practical adoption strategies.

Responsibilities

• Coordinate EHR readiness strategy across divisions, facilities, project workstreams, and deployment phases.
• Serve as a point of contact between program leadership, clinical and operational teams, vendors, and EHR providers to align readiness efforts.
• Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and solutions.
• Review, adapt, and integrate vendor readiness plans, curricula, and materials to align with policies, workflows, and regulatory standards.
• Develop and maintain role-based EHR readiness materials, including curricula, facilitator guides, user guides, job aids, simulations, and SOPs.
• Coordinate instructor-led, virtual, and train-the-trainer readiness activities, including scheduling and post-go-live support.
• Evaluate readiness effectiveness using feedback and adoption metrics, and recommend improvements to curricula and delivery methods.
• Identify and mitigate readiness-related risks with risk, privacy, security, and business continuity partners.

Skills

EHR readiness coordination

End user education

Training content development

Needs assessment

Cross-team collaboration

LMS knowledge

Risk assessment

Education

Bachelor’s degree (BA/BS)

Job description

DSHS FTAA – EHR Readiness Specialist (Management Analyst 4)

Join DSHS in Olympia as an EHR Readiness Specialist (Management Analyst 4) and play a key role in preparing staff for the successful implementation, adoption, and ongoing optimization of the agency’s Electronic Health Record (EHR) system. In this role, you’ll coordinate readiness efforts across DSHS divisions, facilities, program teams, and external partners, ensuring vendor-developed solutions and materials align with DSHS workflows, policies, and operational needs. Your work will help identify readiness gaps, develop and improve role-based resources, and coordinate activities across implementation and post-go-live phases, helping staff build the knowledge and confidence needed to effectively use the EHR and supporting the long-term success of this enterprise initiative.

Some of what you'll do:

• Coordinate DSHS EHR readiness strategy, end user system education activities, timelines, and dependencies across divisions, facilities, project workstreams, and deployment phases.
• Serve as a key point of contact between DSHS program leadership, clinical and operational teams, HCMACS, systems integrators, and EHR vendors to align readiness efforts and resolve issues.
• Assess readiness needs by analyzing workflows, EHR functionality, user roles, and program requirements to identify gaps and recommend solutions.
• Review, adapt, and integrate vendor-developed readiness plans, curricula, and materials to align with DSHS policies, workflows, operational requirements, and regulatory standards.
• Develop and maintain role-based EHR readiness materials, including curricula, facilitator guides, user guides, job aids, simulations, and standard operating procedures.
• Coordinate and support instructor-led, virtual, and train-the-trainer readiness activities, including scheduling, enrollment, resources, and go-live and post-go-live support.
• Evaluate readiness effectiveness using feedback, assessments, participation data, and adoption metrics, and recommend improvements to curricula, tools, and delivery methods.
• Identify and help mitigate readiness-relative risks in collaboration with risk, privacy, security, business continuity, and other EHR program partners.

Desired skills, knowledge, and abilities:

• Experience coordinating or integrating readiness, end user education, training, or enablement efforts with external vendors, systems integrators, or software providers.
• Experience supporting large, complex technology implementations, such as EHR, ERP, or other enterprise systems, including go-live and post-go-live activities.
• Experience developing or adapting training and instructional content to align with organizational policies, workflows, business requirements, and technology systems.
• Experience conducting needs assessments, developing role‑based learning solutions, and evaluating readiness or training effectiveness using qualitative and quantitative information.
• Ability to collaborate effectively in a matrixed, multi‑partner environment with program leaders, clinical and operational staff, IT teams, vendors, and other stakeholders.
• Knowledge of learning management systems (LMS), e‑learning authoring tools, and other technologies used to develop, organize, and deliver learning content.
• Ability to analyze complex information, identify gaps and risks, and recommend practical solutions that support successful system adoption and continuous improvement.

Who should apply?

We are searching for professionals with:

• A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related fieldANDfour years of experience conducting research and analyzing policies, laws, rules, or regulations. OR
• A combination of education and experience totaling eight or more years.

Additional information:

• Work schedule: 8:00 AM – 5:00 PM, Monday through Friday.

Questions?

Please reach out to DSHS Recruiter Ricky Luna at [e-mail] and reference job number #08360.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (N… Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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