DSHS ESA Risk Mitigation Manager

State of Washington; Olympia (WA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid telework

Job summary

The Risk Mitigation Manager at the Washington ESA leads statewide loss prevention and privacy initiatives, overseeing disclosure requests and confidentiality issues. You will coordinate risk controls, manage critical incident processes, and liaise with divisions to implement robust ERM practices across the agency.

You will also develop training, communicate risk updates to staff and stakeholders, and ensure compliance with applicable laws while guiding major assignments and governance

Qualifications

• Bachelor’s degree in public administration, business administration, or related field.
• Advanced knowledge of enterprise risk management, contracting/data sharing agreements, IT security risk assessments, and internal controls.
• Experience analyzing public policy and legislative proposals.

Responsibilities

• Develop, implement, and monitor a statewide loss prevention/risk mitigation plan.
• Serve as ESA Privacy Officer and co-manage the incident report system.
• Act as Discovery Manager handling holds and tort claims coordination.
• Oversee Enterprise Risk Management work and develop statewide ERM tools and policies.
• Develop statewide risk communications and an information resource library for staff.

Skills

Public disclosure/privacy compliance

Training/presentation delivery

Effective written/spoken communication

Enterprise risk management knowledge

Information governance and data safety

Education

Bachelor's in public/admin or related field

Master's degree may substitute up to 2 years experience

Job description

We are looking for a Risk Mitigation Manager that has relevant, professional work experience in this area, as well as a positive, resourceful, teachable work ethic.

Nearly one of every four Washington residents turns to the Economic Services Administration (ESA) for assistance with cash grants, food, child support, disability determination, and supports for transition to employment and other services. Each day this customer base of two million receives service from about 3,800 dedicated ESA employees who help diverse individuals and families across Washington state meet their foundational needs and work toward achieving their full potential

As ESA's Risk Mitigation Manager, you play an integral part of ESA Headquarters' leadership and serve as the primary subject matter expert accountable for management, oversight, and consultation of the mitigation and prevention strategies created and implemented for ESA. A hybrid telework schedule from anywhere within WA state is available for this Olympia Headquarters-based role.

Some of what you will do

• Develop, implement, and monitor a statewide comprehensive loss prevention/risk mitigation plan; assist in managing the Public Disclosure Unit, which processes thousands of public records requests, multiple discovery requests, and all privacy requests
• Serve as ESA's Privacy Officer, co-manage the critical incident report system, and work with the ESA Data Share Administrator on confidentiality issues
• Serve as ESA’s Discovery Manager, issue preservation holds, and work with tort claims and lawsuits
• Manage, coordinate, monitor, and ensure quality and completion of major assignments related to Enterprise Risk Management; develop and implement statewide ERM tools, practices, and policies; and serve as the Internal Control Program coordinator for ESA
• Develop and implement effective statewide communication strategies that inform employees and stakeholders of risk/liability-related issues as well as develop and manage an informational library of resources for administration staff
• Develop and implement training, education, and technical assistance to management and staff on risk management, loss prevention, public disclosure, and privacy matters
• Ensure policies and protocols comply with applicable regulations, rating agency standards, and strategic imperatives of the organization; monitor contract privacy language
• Represent and advise the administration in various statewide risk management-related committees, coordinating with divisional leads on the development of recommendations and implementation plans, and ensuring alignment with organizational objectives
• Analyze, advise, and respond to proposed legislative changes related to risk management, public disclosure, privacy, and related matters

Fast forward 6 months: Your understanding of the DSHS’s Economic Services Administration is growing. Your current focus is on monitoring privacy within ESA business units. Also, you understand and are using the incident reporting database and quickly responding to concerns when risks are identified. You are researching public sector loss prevention programs and tort claim processes and developing relevant best-practice procedures. And you are building networks between ERM units including Discovery and Public Disclosure.

Who should apply

• Professionals with a Bachelors* degree in public administration, business administration, or a related field

AND

• 5 years progressively responsible experience successfully directing risk management and/or public disclosure/privacy efforts for a large organization; concurrent work experience should include:
  • Advanced level of knowledge and understanding of enterprise risk management principles and practices including contracting/data share agreements, information technology security risk assessments, and internal controls
  • Supervision in or understanding of contract development, oversight, and monitoring; IT contract experience desired
  • Experience analyzing public policy and legislative proposals

* A master's degree may be substituted for up to 2 years of experience. Additional related professional work experience may substitute year for year for the degree.

Preferred knowledge, skills, and abilities

• Demonstrated experience, knowledge, and understanding of complying with federal and state laws and requirements on public disclosure, privacy, HIPAA, and confidentiality
• Demonstrated experience in preparing and effectively delivering information via training and/or presentations to groups
• Research and synthesize complex information using effective communication tools and strong technical, written, visualization, and conceptualization skills with attention to detail and consistency
• Broad, high-level knowledge of the Internet and Intranet as useful communication and training tools; database management

DSHS partners with people to access support, care, and resources.

This job is classified as Washington Management Services 2 (WMS2). Occasional travel may be expected.

Interested?

Please list 3 professional references’ current contact information on your application and include your current resume and a letter of interest (up to two pages) specifically addressing the knowledge, skills and experience you have related to this job and responsibilities.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity?

Please contact Grant Grady at [e-mail] and reference project number 09100.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (N... Disclosure:

Relationship and Reporting Structure (N... Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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