DSHS DDA Intake and Eligibility Case Resource Manager

State of Washington; Spokane, Olympia (WA, WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Training opportunities outside local:

Travel within region

Job summary

The State of Washington's Developmental Disabilities Administration (DDA) is hiring an Intake and Eligibility Case Resource Manager in the Spokane region. The role provides advanced social services and specialized case/resource management for people with developmental disabilities and their families.

Work is hybrid with required in-person assessments travel within the region, a standard Mon–Fri schedule, and periodic extended training.

Qualifications

• Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or 12 months as a Case Resource Manager Trainee.

Responsibilities

• Complete intake and eligibility process within 90 days per WAC, DDA Policy and regulations.
• Explain services to client/family to submit service requests when eligibility is determined.
• Identify support needs of clients and families.
• Testify at administrative hearings as needed.
• Identify clients or families in crisis and make emergent referrals as needed.
• Complete eligibility reviews as required per WAC and DDA Policy.
• Participate in intake/eligibility team staffing processes.
• Collaborate with other agencies and professionals to complete intake/eligibility reviews.

Skills

Communication skills

Organizational skills

Empathy

Team collaboration

Problem solving

Education

Bachelor's degree in social sciences or allied field

Graduate training substitution for one year experience

Tools

Email

Basic software

Internet access

Job description

Developmental Disabilities Case/Resource Manager

If you are devoted to serving those with developmental disabilities, consider this exciting opportunity.

The Developmental Disabilities Administration (DDA) is looking for an Intake and Eligibility Case Resource Manager. In this role, you will provide advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families. You'll complete eligibility for developmental services and assist consumers in identifying services to request through DDA or through resources in the surrounding community.

Counties Covered in Region 1

• Adams, Asotin, Benton, Chelan, Douglas, Grant, Ferry, Garfield, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, and Whitman

Where you will work

New hires should expect to perform work in the office more frequently at the start. Then a hybrid schedule can be discussed with the supervisor, though ongoing, periodic in-person work will still be required for this role. The standard work schedule is Monday – Friday, 8am – 5pm. You may have the option of a modified work schedule after successfully completing your 6-month probationary period. You will be required to attend training outside of your local office. Travel within the region to conduct in-person assessments and meetings with clients and community partners will be required.

This position is covered by a collective bargaining agreement.

Some of what you will do:

• Complete intake and eligibility process for applicants within 90 day timeline per WAC, DDA Policy and regulation guidelines
• Explain services to client/family in order to submit service request for DDA services when DDA eligibility is determined
• Identify support needs of clients of the DDA
• Testify at administrative hearings as needed
• Identify clients or families in crisis and make emergent referrals as needed
• Complete eligibility reviews as required per WAC and DDA Policy
• Participate in intake/eligibility team Staffing processes
• Collaborate with other agencies and professionals as needed to complete intake/eligibility intake and eligibility review process

What we’re looking for:

• Ability to identify needs and plan for appropriate service for persons with intellectual/developmental disabilities
• Ability to identify and assess social dynamics between clients and families and/or other relationships
• Ability to identify and notify appropriate entities of dangerous or potentially dangerous situations
• Compose professional, clear and grammatically correct correspondence
• Organize the work environment and prioritize work assignments
• Work collaboratively and independently in the office and community
• An inquisitive mind and someone who is not afraid to ask questions and probe for needed information.
• Ability to use interconnected online/computer programs to perform various case management tasks Possess a high degree of communication skills (listen, observe, communicate, interview, understand, confront, engage in problem solving, and resolve conflict)
• Knowledge of Developmental Disabilities residential and county service guidelines
• Ability to travel as required for meetings, client visits, training, and conferences/workshops

Who should apply?

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Community Services Division residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity
• A Certified interpreter allows for a 5% pay increase but is not required

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at [e-mail] and reference project number 08790.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Neb) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewedhere. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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